Job Description
Job description
Manor of Groves Hotel Golf and Country Club offers a peaceful and tranquil setting in the Hertfordshire countryside. The hotel boasts 80 bedrooms all comfortable and contemporary styled and an onsite leisure club which includes a fitness suite, steam room, sauna and an indoor swimming pool as well as a beauty Spa. We offer conference and banqueting facilities; catering for up to 400 guests, we can host all types of events; from wedding, training workshops, exhibitions to private dinners and balls.
Job Summary:
Effective daily management through co-ordination and planning of your department to meet and exceed customer and team expectations.
Key Duties & Responsibilities:
* Managing a team including team leaders.
* You will be working as part of a team with both the floor staff and the management team.
* You will need to have great organizational skills along with the ability to motivate those around you.
* Along with superb customer communication skills and the ability to make everyone who walks through the door to feel at home, you will also have some management experience in a restaurant environment as a Restaurant Supervisor or Team Leader..
* To assist with management of the rota
* To ensure the Restaurant delivers a good quality service for 7 days a week.
* To assist with the training and induction of any new staff members, co-ordinate staff ensuring they complete their daily duties, setting staff objectives, have in-depth knowledge of all menus, advising customers on wine selection.
* Dealing with customer complaints, presenting a positive image to all guests at all times
* To ensure the provision of adequate security measures to minimize risk, loss or damage to company assets and employee and visitor possessions.
* To take responsibility for the successful co-ordination and implementation of day to day business.
* To ensure, using the variety of methods available, that communication at the Hotel is comprehensive and that all team members have all the information they need to appreciate their role in the business and are aware of all information and activities.
* To implement continuous improvement in all areas of customer and team feedback and measure results.
* All Health & Safety of the site, and of all employees and visitors so that all enjoy a well presented, professional and secure environment.
* Overall presentation of all areas, both externally and internally so that a good impression is created to visitors which is then continued throughout their stay.
Skills and Requirements
* To ensure customer satisfaction
* Excellent oral and written skills
* Meticulous with excellent attention to detail
* High energy levels
* Ability to deal with any situation that may arise
* Ability to produce consistently accurate work even whilst under pressure
* Capable of working alone and along with the team
* Honest and trustworthy
* Respectful of others and yourself
* Polite and well mannered
* To be flexible
* Experience and a similar role
* Hotel industry experience
Benefits:
* A competitive salary
* 28 days holiday (including bank holidays)
* Discount on food and beverage
This full time position demands leadership, excellent organizational skills, and a customer-centric approach to ensure both operational excellence and financial success.
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