Helpline Operator Part-time - 16 hours per week Salary - £15.19 per hour (£29,710 FTE) Location - Chalfont St Peter, Buckinghamshire Be part of something extraordinary at Epilepsy Society. Our confidential helpline is seeking a dynamic a Helpline Operator. If you understand the importance of listening, and can empathise, this role may be for you. You will join our friendly helpline team, providing emotional support, and information about epilepsy, via telephone, email, and webchat. The helpline provides a confidential service giving up-to-date information and offering emotional support, using counselling skills, to anyone affected by epilepsy. You could be speaking to a health professional, someone with the condition themselves, or close family members. Challenging, but rewarding this role will develop your understanding of epilepsy and give you a whole new set of skills for professional and self-development. Once trained you will need to be available to work for four, four-hour shifts per week, Monday to Saturday: either 8.45am to 12.45pm, 12.15pm to 4.15pm or 3.45pm to 7.45pm. Some flexibility is required with shift patterns. We operate hybrid working arrangements, some shifts must be taken in the office based in Chalfont St Peter and some from home. Equipment will be provided, but a confidential home workspace is essential. Extensive training will be given, including a Level 2 Certificate in Counselling, along with support before you take calls independently The post holder should demonstrate our people values of CAIRO (Caring, Accountable, Improving, Respectful and Open.) Please download the attached recruitment pack for the full job description and more information. Some information about us Epilepsy Society’s Vision is a full life for everyone affected by epilepsy. We want everyone affected by epilepsy to have the best opportunity for a full life - as free from seizures as possible. We set out to make a difference to every person affected by epilepsy whatever their background, however seriously it impacts on their life, and whether they have the condition themselves or are close to someone with epilepsy. What we can offer • 27 days annual leave bank holidays, (pro-rata for part-time roles) with the ability to buy and sell annual leave • A generous Employee Referral Scheme (refer a friend and earn up to £150) • Length of service awards • Access to shopping discounts and cashback with thousands of retailers through Purple Rewards • Staff recognition scheme • Excellent training and development opportunities • Group Pension • Life Assurance (2x your annual salary) • Confidential, supportive Employee Assistance Programme, accessible 24/7 • Salary Finance, offering you products linked to your salary and tailored to your individual circumstances. Providing services such as loans, advances, savings and financial education If you have the right skills and experience and are inspired to apply, please do so by uploading your CV and covering letter explaining how you meet the specifications of this role. A DBS (Disclosure & Barring) check will be required before appointment is confirmed. We reserve the right to close the post early once we have received a sufficient number of applicants: please submit your application as soon as possible to avoid disappointment.