Job overview
If you are eager to make a meaningful impact on a patient’s experience, possess excellent communication skills and have a positive approach to changes, then we would like to hear from you.
The Greater Manchester Mental Health Talking Therapies Division offers psychological treatment for anxiety and depression, including specialist Post Covid Syndrome and Employment Support teams to the areas of Bolton, Manchester, Salford, Trafford, and Wigan. As the Peripatetic Team Administrator, you will play a pivotal role in supporting the division to create a positive and seamless experience for our patients.
The Peripatetic Team Administrator will work across the Talking Therapies division providing administrative duties to ensure the smooth running of our services. The post holder should contribute to working in a team environment and be flexible to work across the division as and when the need arises and in accordance with demands on the services. At times, this may involve covering late clinics and travelling across the footprint of the Trust.
Join us in this fulfilling career opportunity where your self-motivation and enthusiasm will thrive in a fast-paced environment that embraces change.
Please note - This role is not eligible for sponsorship under current immigration rules.
Main duties of the job
Process all referrals received into services.
Monitor shared administration email inboxes and action in a timely manner.
Answer telephone calls professionally, record accurate messages and update clinical information systems while maintaining confidentiality.
Schedule appointments based on clinical requirements.
Provide cover for other administrative support staff across the Talking Therapy division, as necessary.
Greet service users and visitors at reception when required.
Utilise various software programmes to produce, maintain and distribute clinical correspondence to service users.
Organise workload to meet all deadlines, ensuring completion of day-to-day tasks.
Demonstrate flexibility to adapt to changing priorities.
Work independently, using own initiative to make decisions in a constantly changing environment, using judgement to manage queries appropriately or escalate when necessary.
Prioritise telephone calls, particularly those from distressed service users, carers and relatives and ensure the team are aware of the urgency.
Demonstrate proficiency in all functions of the electronic patient record system and the ability to query other relevant systems as needed.
Enter data onto the clinical information system promptly in accordance with Standard Operating Procedures.
Actively contribute to promoting and fostering positive working relationships and practices for all service users, sharing administrative knowledge and best practices within the Division.
Working for our organisation
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Detailed job description and main responsibilities
Please see attached job description and person specification
Staff benefits
1. Pay Enhancements:
Band
Saturday (midnight to midnight) and any week day after 8pm and before 6am
All time on Sundays and Public Holidays (midnight to midnight)
1
Time plus 47%
Time plus 94%
2
Time plus 41%
Time plus 83%
3
Time plus 35%
Time plus 69%
4 – 9
Time plus 30%
Time plus 60%
2. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
3. Excellent pension
4. Cycle to work scheme
5. Salary sacrifice car scheme
6. Wellbeing programme
7. fuelGenie Fuel Cards (for applicable roles)
Person specification
Education/qualifications
Essential criteria
8. Relevant level 2 competency-based qualification (such as RSA or NVQ) or equivalent experience in a similar environment
9. Educated to GCSE level in English and Maths
Desirable criteria
10. Relevant level 3 competency-based qualification (such as RSA or NVQ)
11. IT related qualification
12. Use of Electronic Patient Records
Experience
Essential criteria
13. Working in a busy office environment
14. Working as part of a team
15. Working in a confidential environment
Desirable criteria
16. Use of office equipment
17. Experience of working with public/service users
Knowledge
Essential criteria
18. The Data Protection Act
19. Patient Confidentiality
20. Working knowledge of Microsoft Office especially Excel, Outlook, and Word
Desirable criteria
21. Use of electronic clinical information systems
Skills and abilities
Essential criteria
22. Effective time management skills
23. The ability to prioritise tasks
24. An excellent telephone manner
25. Outstanding communication skills
26. Appropriate keyboard skills
27. Ability to cope under pressure
28. Ability to produce minutes to agreed standards
29. Ability to respond to rapidly changing priorities
30. Proven IT skills
31. Occasional requirement to travel across the footprint of the Trust
Desirable criteria
32. Administration background
33. Knowledge of the PCMIS and Paris electronic clinical information systems
34. Advanced keyboard skills
The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.
Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.
The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.
We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.
Use of Artificial Intelligence (AI) when writing job applications
A candidate may utilise the help of AI when writing job application. The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one’s achievements, success and challenges.
We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.
Sponsorship
We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website – click .
If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.
The Home Office introduces new changes from 22/07/2025 that impact the health and care sector, you may wish to familiarise with it.
Do you have experience outside the NHS?
We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.
We will consider relevant experience outside the NHS to calculate your salary on appointment.