Summary
This apprenticeship is a role within the Civil Service. To see full details of the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website
Wage
£29,432 a year
Training course
Customer service practitioner (level 2)
Hours
Click apply to see full details of the working week for this apprenticeship
37 hours a week
Start date
Wednesday 1 July 2026
Duration
1 year
Positions available
50
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This apprenticeship is a role within the Civil Service. To see full details of the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
* Cambridge Road, Bristol, BS7 8PS
* Erlestoke House, Erlestoke, Devizes, SN10 5TU
* New North Road, Exeter, EX4 4EX
* HMP Isle of Wight, Albany House, Newport Isle of Wight, PO30 5RS
* Channings Wood, Denbury, Newton Abbot, TQ12 6DW
* The Grove, Grove Road, Portland, DT5 1DL
* The Verne, Portland, DT5 1EQ
* HMP Guys Marsh, Guys Marsh, Shaftesbury, SP7 0AH
* HMP Eastwood Park, Falfield, Wotton Under Edge, GL12 8DB
* Leyhill, Wotton-Under-Edge, GL12 8BT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
To be confirmed
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Desirable qualifications
GCSE in:
English Language and Maths (grade C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
Click apply for details