We are looking for a consumer Account Director, you will be the key contact point for clients and would play a direct role in the growth and success of the agency. We are looking for someone who is passionate and enthusiastic, able to inspire teams and instil confidence in clients. A real understanding of and interest in the built environment and property sector is crucial.
Client work:
* You will be the key contact point for clients to whom they turn to for strategic guidance, advising them directly, leading meetings and being accessible. You will be responsible for bringing the wider LCA business in at key points to provide strategic insight.
* Devising and executing complex communications strategies you can handle difficult projects and clients, always keeping a cool head and demonstrating sound judgment in pressured situations
* Leading projects of different scales – from small, fixed term project briefs to major retainers
* Being accountable for all deliverables from the entire team – including support functions working on the account
* Reviewing and editing written materials, over-seeing the drafting of others. This means working closely with Account Managers, social and creative team, to produce error-free materials.
Management:
* Motivating and mentoring junior team members
* Appraising at least two junior members and helping develop and up-skill them
* Sharing knowledge with the wider LCA - running masterclasses and training opportunities (e.g., identifying topics or external speakers for these)
Corporate & financial:
* Ensuring billing is inputted daily and accurately on to the timesheets, logging a minimum of 5.5-6 hours of time on client timesheets each day
* Helping to manage budgets and oversee client billing on projects. This means reviewing and signing off timesheets before they are sent to the Director, being on top of the budgets set with clients and helping Directors complete monthly forecasting tools.
* You should be taking a more strategic view to ensure we stay within agreed budgets. This means working with Directors to draft emails on out-of-scope work and for additional fees such as Rolling Objectives, as well as work with the Finance Team to work out over-servicing and identify out-of-scope work.
New business, networking & contacts:
* Contributing to new business proposals, and attending pitches whenever needed
* Fostering and developing strong relationships with clients, journalists and associates to proactively identify new business opportunities through your network
About you
* 4+ years’ experience in consumer PR and marketing (ideally integrated services) with strong experience in media relations, influencer & digital engagement, brand partnerships, event management and consumer marcomms.
* Solid experience in the place, destination and property sector with a growing network and excellent business and press contacts in the industry
* Ability to manage and support for more junior staff
* Strong client management skills, being a key contact point advising them directly
* Responsible for bringing in more senior members of the team when appropriate and necessary for strategic guidance
* Confident in handing and manage highly sensitive information
* Able to problem solve and bring clients along on the journey
* A keen eye for content strategy and execution, driven by a comprehensive understanding of the markets in which your client’s and their customers operate
* A desire to contribute to business growth whilst proactively identifying new business leads
* A hands-on approach to work (likes to get hands dirty) and happy to go above and beyond
* The ability to juggle multiple priorities and good time management
* Representing LCA externally and using your own profile to support the LCA business
* Bringing something unique to LCA and providing value beyond just effectively running client accounts and securing new business
* A fantastic communicator!
About LCA
LCA is the integrated communications agency for the built environment.
With over 25 years’ experience, we know that impact is driven by an informed strategic approach, established connections, creative campaigns, and the talent to achieve measurable outcomes.
We work with leading organisations, brands and destinations, placing them at the heart of conversations, building trust, changing perceptions and inspiring action.
We’re proud of what we do, the insights we share and the results we help our clients achieve.
Place. People. Passion.
This is LCA.
See www.thisislca.com for full client list, client case studies and biographies of the current LCA team. Follow us on LinkedIn, and Instagram @thisislCA
The Package
* Benefits: Range of benefits from enhanced maternity and paternity leave to tenancy deposit loans, complimentary fruit & snacks, a well-stocked fridge, cycle to work scheme and much more.
* Pension: Up to 5% of salary (in addition to salary) where matched by the employee.
* Bonus scheme: Discretionary annual bonuses based on both personal and company performance.
* Leave: 25 days’ leave plus statutory Bank Holidays and late start / early finish on your Birthday; office closed between Christmas and New Year in addition to your leave allowance.
* Equipment: company provided Surface Pro to use in office and at home.
* Support: Employee Assistance Programme offering a 24/7 confidential advice line; Private Medical Insurance after one years’ service, trained Mental Health First Aiders, New Starter Buddy, Appraiser, dedicated Employee Engagement team.
* Training: An aspiring culture with tailored programme of L&D opportunities and budget for personal development and growth.
* Location: Flexible, hybrid working – minimum three days in the office - an exciting and dynamic working environment in the heart of Covent Garden – or with clients.
* Working hours: Standard hours of work are 9.00am- 5.30pm – finishing at 4.30pm each Friday and summer Fridays (early finish) in July and August, but some work outside of these hours may be required.
LCA is an equal opportunities employer and welcomes applicants from all backgrounds. Our namesake city is one of the most diverse in the world. We love it, and we recognise the responsibility we have to represent it. Proper inclusivity and representation is the only way we can communicate effectively with our audiences – and make change in our sector.
We will give fair consideration to all applicants regardless of age, gender identity, ethnicity, religion or belief, sexual orientation, educational, family or parental status, neurodiversity and disability status. We are also happy to provide reasonable adjustments during our application and interview process.
Whilst the role is advertised on a full-time basis, we would be happy to discuss other possible working options and what this may look like for you. And if you don’t meet every requirement on the list – don’t worry - still get in touch as, as we are striving to enable equal access to all to opportunities in our business and the industries we operate in.