2nd Line Desktop Support Technician YO25 Based £28000 - £32000 DOE Monday to Friday Remote working available after 6 month probation The Opportunity: We are looking for a highly motivated Desktop Support Technician ready to make an immediate impact to our organisation. The successful candidate will be responsible for providing 1st and 2nd line IT support to all our customers, ensuring the highest levels of customer service are maintained. Working to ITIL principles, the successful candidate with ensure that all IT policies and procedures are maintained whilst proactively reviewing and evaluating emerging trends from a client perspective, to maintain the current and future business needs. Key Responsibilities: Maintain an accurate and up to date record of all issues encountered, the corrective steps undertaken, and any resolutions found during the investigation. Completing builds of Laptops, mobile phones and iPads especially around the decommissioning and reprovision of newer devices at expiry and undertaking repairs on all equipment. Processing leavers on our systems, including unassigning equipment and preparing hardware for the next potential user. Maintain the customer services levels as offered in the enterprise Service Level Agreement (SLA) - In line with business priority. Understand the functional requirements of customers to ensure the most appropriate solution is identified, evaluated, tested and implemented - speedily but accurately. Procure, Install, Configure, Distribute and Maintain customer hardware, operating systems and applications. To be proactive and observant with any potential security risks if identified and feedback to the Service Desk Manager. To be able to have flexibility with varying day-shift patterns. To manage and contribute to strategic projects as identified by the Service Desk Manager.Hours: Monday - Friday 37hrs total (Mon-Thurs 8:30am - 5:00pm, Fri 8:30am - 4:30pm) Job Types: Full-time, Permanent Expected hours: 37 per week Additional pay: Yearly bonusBenefits: Company events Company pension Discounted or free food Free parking On-site parking Work from homeSchedule: 8 hour shift Monday to Friday No weekendsPrestige Recruitment Specialists Limited is an award-winning independent recruitment agency that has been firmly established for over 30 years throughout the UK