About the role
As a Lead Business Consultant, you will play a crucial role in providing expert guidance, implementation, and support services to our clients. You will work closely with cross-functional teams to ensure successful deployment and utilisation of our products or services. This role demands a combination of technical expertise, strong communication skills, and the ability to understand and address client needs effectively.
Key Responsibilities:
Client Engagement:
* Collaborate with clients to understand their business objectives, challenges, and requirements.
* Provide consultancy services to clients on best practices, system optimizations, and process improvements.
* Build and maintain strong relationships with clients, becoming a trusted advisor.
Solution Implementation:
* Lead or contribute to the implementation of our products or services according to client specifications.
* Configure, customize, and integrate solutions to meet client requirements.
* Conduct user training sessions and workshops to ensure smooth adoption of the implemented solutions.
Technical Expertise:
* Possess deep knowledge of our products or services and stay updated on new features and advancements.
* Troubleshoot technical issues and provide timely resolutions.
* Collaborate with internal teams to address product gaps or technical challenges encountered during implementations.
Project Management:
* Manage project timelines, resources, and deliverables to ensure successful project completion.
* Communicate project status, risks, and issues to stakeholders in a clear and concise manner.
* Proactively identify opportunities to enhance project efficiency and client satisfaction.
Qualifications:
* Bachelor's degree in Computer Science, Engineering, Business, or related field (or equivalent experience).
* Proven experience in consulting, project management, or related roles.
* Strong technical aptitude and proficiency in relevant technologies.
* Excellent communication, presentation, and interpersonal skills.
* Ability to manage multiple priorities and thrive in a fast-paced environment.
* Relevant certifications (e.g., PMP, ITIL, AWS, Salesforce) are a plus.
Your Reward & Benefits
We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We understand that one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams and their families too. There are a range of options, too many to list here, but when you join our Pearson family you can look forward to:
* Starting holiday of 25 days plus UK public holidays and you’ll earn 1 additional day’s holiday per year you work with us;
* A generous pension scheme where we match and double what you contribute;
* Maternity, paternity, and family care leave as well as flexible work policies;
* Stock/share purchase options;
* Healthcare and dental plans, and an employee well-being assistance program for you and your family to help balance work, family, and personal life;
* Cycle to Work Scheme, gym membership concessions in selected office locations, along with retail and leisure discounts.
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