Job Title
Head of Commercial Operations, UK OOH
Scope
Full time
Location
Kingston, London, UK – home based contract possible
Job Purpose
As Head of Commercial Operations, you will lead the functions that power the OOH Customer Development team—spanning end‑to‑end cabinet ordering, delivery, and in‑field management. The role also oversees the total UK field force across OOH and IH, as well as the operational delivery of the Ben & Jerry’s scooping business. With responsibility for a high‑performing team of 30+ colleagues across operational and executional functions, this role plays a pivotal part in enabling flawless execution and driving the Magnum Ice Cream Company’s growth ambitions in the UK. You will report directly to the Vice President, Customer Development (OOH).
Key Responsibilities
* Setting the vision and in‑year business goals for the commercial operations function that support the growth agenda
* Responsible for the delivery of in‑year goals
* Line management of 3 individuals heading up 3 sub‑functions, leading a total team of 30+ colleagues
* Effective management of 3 sub‑functions to ensure they all act in service of the business goals: Field Sales, Cabinet Operations, and Ben & Jerry’s scooping operations
* Stakeholder management of UK IH customer development VP, UK CFO, EUANZ OOH leadership team, global cabinets team & global B&J scooping team
What You Need To Succeed
* Minimum 10+ years in FMCG in operational or executional roles.
* Impulse category experience preferable, specifically snacking/soft drinks.
* Proven track record of successful leadership & people management of large teams (10+).
* Strategic decision‑making and cross‑functional collaboration capabilities.
* Experienced in building & executing new processes to improve effectiveness of delivery vs business goals & to increase accountability.
* Operational background from supply chain or engineering preferable.
* System/process transformation and project management preferable.
What You Can Expect
* A unique mix of global scale & start‑up spirit—€7.9 bn powerhouse with an agile, entrepreneurial mindset. We’re building a new high‑growth Ice Cream company from the ground up.
* Career without limits—42 markets, international opportunities, and fast‑trapped growth.
* A performance‑driven culture—Freedom to act, disrupt and grow – your success is measured by impact.
* A company that celebrates joy, innovation, and purpose—We create extraordinary careers, just like our ice cream creates extraordinary moments.
Equal Opportunity Employer
The Magnum Ice Cream Company embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. For the recruitment of this position, we would like to emphasize that local conditions apply to the position. The Magnum Ice Cream Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
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