Job Overview
This is a full‑time, permanent Project Delivery Resident Liaison Officer covering the South West region. Your time will be split between site visits, office work and occasional home working, with occasional travel to the Bristol office.
Your primary purpose is to build strong, positive relationships with residents, ensuring they are consulted on planned investment works that will improve their homes. You will organise and attend resident meetings and drop‑in surgeries, clearly communicating the scope, timing and impact of works. You will work closely with resident groups and colleagues across Guinness to ensure that residents’ views are listened to, concerns are addressed, and stakeholders are kept informed throughout individual projects and the broader programme for your region.
Desired Attributes
We value excellent communication and interpersonal skills, strong organisational ability, and a genuine commitment to delivering a high‑quality service. A good understanding of large‑scale property improvement programmes and their impact on residents is desirable.
Essential Skills & Experience
* Proven experience delivering proactive, high‑quality customer service.
* Strong ability to communicate clearly, influence positively and negotiate effectively with both internal and external stakeholders.
* Ability to work under pressure and manage competing priorities to meet deadlines.
* Experience dealing effectively with complaints and customer feedback.
* Sound understanding of social housing legislation and tenancy management.
* Experience working collaboratively with customer groups, panels or external agencies to develop and embed best practice, ideally within a registered social landlord or similar organisation.
* Good working knowledge of Microsoft Office.
Desirable Skills & Experience
* Understanding of property improvement and investment programmes.
* Experience supporting residents through planned programmes.
Essential Qualifications
* GCSE Level (or equivalent).
* CIH Level 3 in Housing (desirable).
The Guinness Partnership is an equal opportunities employer. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
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