Description The Service & Team: The Together for Families directorate provides support to children and families within the county. Cornwall's Family Hubs support the delivery of services for families, children and young people aged from pre-birth to 19 years old (or up to 25 years for anyone with a Special Educational Needs and Disabilities). The Business Support Team provide reception cover for the Family Hubs and support the work of the Early Help Service. The Role: We have a permanent vacancy of 18.5 hours (2.5 days) for a Business Support Assistant based within Carrick Family Hubs, supporting the work of the Early Help Service. Carrick Family Hubs is made up from Truro, Perranporth and Falmouth. The main working location will be at Perranporth Family Hub with an expectation to provide cover across the locality as required. The primary role is to provide reception and administrative support in the delivery of services, supporting operational colleagues and ensuring timely communications with service users and partner agencies. This is a front-facing role based within the Family Hub buildings. This position will be subject to an enhanced Disclosure and Barring Service check. Working Pattern: 18.5 hours across 2.5 days: Wednesday - 1.15 pm - 5.00 pm Thursday - 9.00 am to 5.00 pm Friday - 9.00 am to 5.00 pm What you’ll need to succeed: Applicants should have 4 GCSEs (A-C), or equivalent, including English and Maths, excellent keyboard skills and significant experience of general office procedures. You will also have good interpersonal and communication skills with the ability to liaise appropriately with all levels of professional staff, service users and other agencies. A professional approach applying discretion and diplomacy is essential. We also require flexibility and the ability to enjoy the challenge of working within a busy team environment, producing good quality, accurate outputs while often working to deadlines. Driving licence and car essential. Please give evidence of all of these requirements, and of your reception experience, within your supporting statement. The Together for Families directorate provides support to children and families within the county. Cornwall Council is an evolving and developing organisation that requires a level of responsiveness within its services and from its employees. The post-holder will respond positively within this type of environment, pro-actively accepting the challenges and opportunities that are fundamental within a changing organisation. Please read the role profile for the full details of this role attached below in this advert What you’ll get in return: Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met. Our core employee rewards and benefits include: · a competitive salary. · a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions · a generous annual leave entitlement with the potential to purchase additional leave. · A national award-winning employee health and wellbeing programme · Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services. Additional Information: Please note, we are unable to offer sponsorship for this role The full role profile is attached here We recommend saving a copy of this to refer to if you are invited to an interview. For more information or an informal chat about the role please contact: Sophie Benney sophie.benney@cornwall.gov.uk 07483332949 Application Process Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here – The application process. Please note that applications cannot be edited after they have been submitted, please contact careers@cornwall.gov.uk if you have any queries or require assistance with your application. Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.