Job Title: Financial Support Officer Location: Warrington Based 2-3 days per week in the office. It is expected to be office-based during the first few weeks of onboarding. Salary: On application Hours: Monday to Friday 9 am to 5 pm Benefits: An inclusive culture with a friendly, family-like atmosphere Generous holiday allowance plus a day off for your birthday Pension employer contribution of 10% Access to BenefitsHub with a wide range of employee discounts and perks on brands, restaurants, holidays, and "away" days Comprehensive health and wellbeing support including private medical insurance, digital GP 24/7, dental cover, health assessments, income protection, critical illness insurance, and death in service Employee Assistance Programme for confidential support Cycle2work Scheme to help you stay active and save Generous maternity, paternity, and paid carers leave Charity Day to give back to the communityAbout our Client: Our client is a challenger bank on a mission to become the best in their category. Only launching less than 10 years ago, they have been recognised for their trusted products and innovation, winning 28 awards and counting. With a focus on Equality, Diversity, and Inclusion, they've increased women in senior positions from 1 in 5 to 1 in 3. Following probation, our client offers varied training opportunities for you to grow and develop your skill set. Hard work does not go unnoticed as our client has a discretionary bonus scheme. They throw events including a summer party, Christmas celebrations, and activities like sporting events and quiz nights for team bonding. About the Financial Support Officer: This is an exciting opportunity for a Financial Support Officer to join the Collections and Recoveries team in Warrington. The main purpose of the role is to manage early arrears and minimise losses for the banks, whilst adhering to TCF values. Responsibilities of Financial Support Officer: Play a key role in maintaining best-in-class customer service, ensuring that complaints and expressions of dissatisfaction are minimised Own the early arrears contact strategy, taking proactive steps to action and record interactions effectively while following up on customer call-back requests as needed Support the Collections & Recoveries team in managing early arrears and minimising losses for the Bank Logging and responding to complaints, handling inbound and outbound calls with professionalism, and demonstrating empathy when required Updating system records accurately and factually, identifying customer vulnerabilities, and escalating cases where appropriate. Undertake various ad hoc tasks to support the wider aims of the department and the Bank Offering customers appropriate financial guidance and signposting to ensure they receive the necessary supportExperience required for Loan Administrator: Experience in banking/financial services Ability to set priorities and work productively and independently. Receptive to change and an agent for change Previous experience within a customer support role Understanding of and expertise in Treating Customers Fairly Understanding of and expertise in dealing with vulnerable customers. Strong interpersonal and communication skills. Extremely well organised; accurate, attention to detail and able to meet tight deadlines. Team player, flexible and adaptable.Trusting Stellar Select: At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success. Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness. Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes: Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success. Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career. 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role. Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction. Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations. Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions. Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process. Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests. Referral Programs: Spread the word and be rewarded.For more information regarding the role of Financial Support Officer please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC