Job Title Service Lifecycle Manager Location Asda House Employment Type Full time Contract Type Fixed Term Hours Per Week 37.5 Salary Competitive salary plus benefits Category IT Operations Closing Date 27 March 2026 We are looking for a dedicated and experienced Service Lifecycle Manager to lead the effective delivery, performance, and continual improvement of IT or business services across their full lifecycle. This role is central to ensuring services consistently meet business needs, customer expectations, and operational standards—balancing performance, cost, and risk. You’ll work closely with service owners, support teams, vendors, and key stakeholders to manage service delivery, drive service performance, and ensure continuous alignment with business priorities. This role is a fixed-term position for 12 months covering Maternity Leave. We welcome applications from candidates seeking part-time hours, flexible working arrangements, or job share opportunities. What You’ll Love Service Delivery & Operations Own and manage the end-to-end delivery of technology services, ensuring performance against SLAs and KPIs Collaborate with support teams, technical teams, and third-party vendors to ensure timely resolution of incidents and problems Manage capacity, availability, and continuity of services to ensure operational excellence Maintain and regularly update the service catalogue and operational documentation Address and resolve service-related issues promptly, with appropriate escalation to senior leadership and effective, concise communication Escalation point for day-to-day service operations Service Performance & Customer Engagement Monitor service health, analyse trends, and proactively address service issues or risks (including management of risks & risk events) Lead regular service reviews with business stakeholders and customers Act as a champion for service excellence and customer satisfaction Ensure communication of service changes, planned maintenance, and known issues to stakeholders Reporting & Documentation Establish & maintain reporting appropriate for both business stakeholders and senior leadership which demonstrates how services are performing against agreed SLAs and KPIs Identify opportunities to enhance service delivery processes Implement best practices and innovative solutions Drive initiatives to improve customer satisfaction and operational efficiency Continual Service Improvement Use data and feedback to drive improvements across service operations Identify and implement enhancements to service processes, tooling, and customer experience Support incident, problem, and change management activities with a focus on minimising service disruption and improving long-term stability Implement best practices and innovative solutions Drive initiatives to improve customer satisfaction and operational efficiency Third-Party/Vendor Management: Manage relationships with external service providers and vendors from a service management perspective Monitor & regularly report on vendor performance against SLAs Support & attend regular vendor reviews and escalate issues as needed Collaborate with supplier management, procurement and legal teams on vendor contracts and renewals What You’ll Need Proven experience in IT service management or operations roles Strong understanding of ITIL (v4 preferred) and service delivery frameworks Skilled in interpreting and delivering against SLAs, KPIs, and OLA agreements Experience with service management platforms (e.g., ServiceNow, BMC, Jira Service Management) Excellent communication, collaboration, and problem-solving abilities Ability to manage multiple services or priorities in a fast-paced environment Desirable Qualifications ITIL certification (Foundation or higher) Experience working in cloud, SaaS, or hybrid IT environments Familiarity with Agile or DevOps methodologies Background in vendor management or outsourced service delivery Key Attributes Customer-focused and results-driven Analytical and process-oriented Skilled at influencing and building relationships across technical and non-technical teams Resilient and adaptable in the face of operational challenges Apply today by completing an online application… If you have any questions about the role, then please email Edward.Simpson@asda.uk Everything you'll love To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots. You will also get an excellent benefits package including: Discretionary company bonus Company pension up to 7% matched Company Car allowance of £5,700 15% colleague discount in store and online Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas. Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments. We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves