The client is a premier British fine jewellery brand known for striking colour combinations and precious gemstones. They are seeking an Operations Manager for a 1‑year contract to support the retail team in London.
After-sales and Client Services
* Oversee client services operations and people management.
* Ensure seamless after‑sales processes and communicate with the retail team to deliver an exceptional customer experience.
* Act as point of contact for wholesale accounts with repair queries or escalations.
* Identify ways to enhance the client services department and suggest new working methods aligned with business goals.
Stock
* Oversee perpetual stock takes and ensure all stock is incorporated into rolling stock takes.
* Resolve any queries or discrepancies that arise.
* Count accessories once a month and maintain accurate levels.
* Support various departments with internal and external stock movements.
* Manage consignment pieces.
* Secure stock operations and processes, enhancing stock security.
* Fulfil all Far Fetch orders in full.
* Support retail with web order fulfilment.
Operations
* Understand shipping and customs compliance and processes with various shipping companies.
* Explore ways to streamline operations and optimise shipping options to enhance customer service levels.
* Maintain packaging levels in the warehouse and at the store, managing call‑ins and reorders.
* Oversee all aspects of brand collateral.
* Support the retail team with operational elements in‑store so the store can function optimally.
* Oversee onboarding, QC and assay of stock before handing to the merch team.
* Manage ERP tickets to ensure they’re actioned and closed.
* Manage loyalty voucher scheme and staff wear pieces.
* Work with the wholesale team on booking wholesale orders, invoicing and deliveries.
* Onboard new colleagues or leavers.
* Support MD with any HR matters.
* Support various projects as required.
* Admin tasks for the business.
Health, Safety and Security
* Ensure Health & Safety policy and practice align with current legislation.
* Manage security procedures, training and management of store security functions.
* Maintain robust fire procedures, emergency evacuation protocols and liaise with the managing agent for best practice.
* Adhere to Health & Safety regulations and implement general and fire risk assessment recommendations across all locations.
* Negotiate and organise centralised H&S inspections, maintenance or alarm contracts and monitor reports before distribution.
* Investigate, record and report accidents to prevent future incidents.
* Understand operational elements of alarms (fire/security) and coordinate with the retail manager.
Aims and Values
* Customer‑First: Deliver outstanding, personal service and loyalty.
* Caring: Treat colleagues with respect and foster a supportive environment.
* Fast‑paced: Operate with agility and entrepreneurial spirit.
* Exceptional: Continuously learn, challenge and add value to the business.
Skills + Attributes required
* Proficient in Microsoft Office 365.
* Experience with delivery portals such as DHL, FedEx.
* Numerical and intermediate Excel skills.
* Good analytical skills.
* Exceptional organisational skills.
* Able to multi‑task and prioritise.
* Accuracy and attention to detail.
* Comfortable with using stock and IT systems (full training will be given).
* Can‑do attitude and happy team player.
* Personable, positive and approachable.
* Honest, straightforward and problem‑solving.
* Enjoy working in a creative environment and have a sense of humour.
* Insatiable learner.
What we offer
* Team socials.
* Birthday day off.
* Jewellery loyalty scheme.
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