If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Title: Client Care Advisor
Salary: £12.71 per hour
Location: Paragon Referrals
Job Type: Full-time, Permanent
Hours: 38 hours per week
Shifts: Monday - Friday 9.30am-5:30pm
1 in 5 Monday - Friday 12pm - 8pm
1 in 11 Weekends both Saturday and Sunday 8am-5pm ( you would receive the Friday off the week before, you work the weekend and the Wednesday after)
We are searching for a passionate individual to join our wonderful Client Care team at Paragon Referrals.
Our front-of-house team is the face and voice of our business, making this role exceptionally valued.
In this position, you will work closely with our clinical team to ensure that our clients and patients receive the highest standard of service and care.
Roles and Responsibilities
* Deliver high-quality customer service in person, by phone, and email
* Manage referrals, bookings, reception duties, and client enquiries
* Support clients with payments, estimates, and insurance queries
* Work closely with colleagues and clinical teams
* Use practice systems accurately and follow GDPR and company policies
* Resolve low-level client complaints
* Help improve services and work efficiently
Essential Requirements
* Customer service experience
* Strong communication and teamwork skills
* Good organisation and time management
* GCSE English and Maths (or equivalent)
Desirable
* Veterinary industry experience
* Experience handling complaints
* Customer service or BVRA qualifications
Benefits
* 5 weeks holiday plus bank holidays and Birthday Leave
* Career progression opportunities
* Staff discount schemes
* Life Assurance
* Enhanced sickness pay
* Enhanced equal family leave
* Employer contribution pension scheme
* Wellness program including:
* Employee assistance program
* Eyecare voucher scheme
* Free annual Flu jab
* Cycle to work scheme
* Recruitment referral reward scheme
Paragon Referrals is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Paragon Referrals, Linnaeus or the role, please contact our Talent Acquisition team at
LI-OH1 #LI-Onsite
We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team