Headlam, Europe’s largest floor covering distributor, has an exciting opportunity for an Operations Manager to join an inclusive and welcoming team. This full-time role comes with a competitive salary and excellent benefits package.
The Operations Manager is responsible for the end-to-end management of both the Warehouse and Transport teams. This is a hands-on leadership role, focusing on the execution of daily operations, ensuring a fast, efficient, and disruption-free service while maintaining high-quality customer interactions. The role is must ensure fast, efficient and customer centric operations while maintaining a safe and engaging work environment for colleagues.
Key Responsibilities:
* Handle on-the-ground problem-solving to minimise operational disruptions
* Lead, coach, and develop managers, warehouse operatives, transport staff, and supervisors to provide consistently excellent service to customers, minimize errors and handle delivery issues proactively
* Ensure team engagement and motivation, fostering a high-performance culture. Ensure that colleagues can engage in company initiatives such as the engagement survey, development, roadshows and employee forum
* Champion a safety-first culture, ensuring compliance with health & safety and environmental regulations, legislation and policy
* Conduct performance reviews, manage attendance, manage disciplinary issues, and oversee training programs
* Monitor KPIs such as stock movement accuracy, delivery timelines, cost targets, and customer satisfaction for site
You will have:
* Minimum 7 years in warehouse and transport operations management
* Proven success in achieving operational KPIs and managing large teams in a logistics environment
* Transport Manager CPC (desirable, but not essential)
Benefits:
* £6,000 Car Allowance
* No Weekends or Bank Holidays
* Colleague discount
* Christmas shutdown
* Free Parking
* Pension scheme (match +1% up to 8%)
* 33 days holiday (including bank holidays)
* Life assurance 2x Annual Salary
* Access to EAP - offering free and confidential advice and support
* 1 paid volunteering day a year
* Bonus eligibility