Job Description
12 Month Contract: With potential to extend for the right person
37.5 Weekly Hours: Monday – Friday 08:00-17:00 (Some Flexibility Offered)
Whether it is delivering ground-breaking solutions, driving digital innovation, or building a career that truly matters, this role puts you at the centre of global impact. As a Business Support Analyst, you will join a world-class, fortune 100 organization with a legacy of excellence and a presence in over 150 countries.
You will be working on projects that shape industries, collaborate with international teams, and be part of a transformation that is radicalising and redefining how business gets done. If you are ready for a role where every day brings new challenges and opportunities to grow, this is it!
As a Business Support Analyst, you will be the pinnacle expert for managing and improving global order management processes. You will support critical systems like SAP and Salesforce, troubleshoot complex issues, and work closely with international teams to streamline workflows and deliver digital transformation projects. From coordinating system updates to resolving invoicing queries, this role is all about problem-solving, collaboration, and driving efficiency across a global network.
Your Day-to-Day:
* Support and improve machine order management processes as they transition to modern digital platforms
* Coordinate global work requests, translating business requirements into functional IT specifications
* Provide advanced system support for SAP and other order management tools
* Participate in testing phases (blueprinting, UAT, Go Live, Hypercare) for new technology projects
* Manage inter-company invoicing adjustments and resolve invoice-related queries
* Create and maintain system documentation and local business support processes
* Train users on new digital platforms and tools across the organization
* Collaborate with global teams to deliver continuous improvement initiatives
What you need:
* Bachelor's degree in business, Supply Chain, IT, Engineering, or Marketing
* Previous experience with orders and invoicing
* Hands-on experience with SAP and Salesforce (Orders 360/MSF preferred)
* Strong analytical skills and ability to troubleshoot system issues
* Excellent communication skills to work with global partners
* Proactive approach to workload management and problem-solving
* Desirable: Power BI experience, Lean project participation, and 1+ year project management experience