Job Description
Compliance Officer (Resident Services)
Salary G5 £34,416 - £37,536 pa - 36 hours per week - permanent position.
The Resident Services Team is responsible for assisting tenants to sustain their tenancies and encourage their independence, quality of life, safeguarding, and health and well-being on issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills, and promoting personal independence.
To provide a high-quality housing management compliance service, dealing with fire risk assessments, clutter, unauthorised items in communal and storage areas (including utility and other in-take cupboards) within Havering Council's social housing stock. To act as an advocate and champion for the borough.
Support residents to sustain their homes and improve their quality of life.
Provide advice and support on issues such as hoarding, storage areas within the stock, and mobility scooter storage.
Act as the principal point of contact for the service, ensuring the environment and condition of estates are high quality and well maintained.
Develop strong links with other council departments to provide solutions such as access, fire risk elimination, hoarding management, and supporting vulnerable residents. Take action in line with tenancy terms, leases, or legal remedies where relevant.
Respond to Members Enquiries, service requests, demands, and complaints as directed.
Collaborate with police, London Fire Brigade, statutory partners, council services, external partners, and enforcement agencies to prevent or resolve anti-social behavior, nuisance, and environmental issues.
Enforce breaches as deemed necessary.
You must have a full UK manual driving license.
For an informal discussion, please contact Jody.Dielhenn@havering.gov.uk or Amanda.Sharp@havering.gov.uk.
The closing date for applications is 27/06/2025. Interest may be high, and the vacancy could close early.
You will be notified if your application is successful. The interview date will be confirmed.
For assistance with your application, contact the Recruitment Helpdesk at 01708 432770.
View the Job Profile.
Additional Information
We value diversity and are committed to equal opportunities. Our residents and employees come from all walks of life. Find out what it means to Choose Havering.
The London Borough of Havering is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. A DBS check may be required.
Please attach a supporting statement (up to 2 A4 pages) explaining how you meet the criteria. Remove all personal information from uploaded documents, as we practice anonymised recruitment.
About Us
Havering offers excellent transport links, extensive regeneration, and abundant green spaces. It is a hub for startups, expanding businesses, and industries such as construction, logistics, engineering, and manufacturing. Learn why you should work for Havering Council.
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