Service Manager | Rochdale, Greater Manchester | Full Time | £60,000 per annum plus performance-related bonus Ready to lead a team that delivers world-class service? A world-class ISO9001, market leader in the manufacture of automatic combustion equipment, is seeking a Service Manager to lead and develop its established Service Department. With a team of 15 field-based Service Engineers across the UK, plus additional office-based administrative staff, the department supports a broad range of blue-chip customers nationally and internationally. Whats in it for you? Lead and develop a nationwide team of Service Engineers and Administrators Performance-related bonus 25 days holiday plus bank holidays Company car Pension contribution of 4%, rising to 6% after one year Opportunity to shape and grow the Service Department Be part of a team that supports high-profile, blue-chip customers across the UK and overseas Are you the right person for the job? Proven experience in a Service Manager or similar leadership role within an engineering environment Strong engineering background (burners and boilers advantageous but not essential) Demonstrable experience managing field-based engineering teams Full UK driving licence Excellent interpersonal and communication skills, confident in dealing with customers Strong organisational and planning skills with the ability to manage competing priorities Commercial awareness and experience supporting contract-based customers Experience improving processes, systems, and departmental performance Ability to analyse performance data and drive improvements Leadership skills to motivate, develop, and retain staff Proficient in Microsoft Office applications Flexible and adaptable approach What will your role look like? Lead, manage, and develop the Service Department Maintain strong relationships with customers, ensuring satisfaction and repeat business Ensure contractual Service Level Agreements (SLAs) are achieved and reported Oversee planning, allocation, and coordination of service activities across the UK and overseas Support and guide engineers and compile technical quotations for contract customers Drive continuous improvement and implement organisational/process enhancements Monitor service KPIs, including response times, first-time fix rates, utilisation, and customer feedback Ensure accurate and timely completion of service documentation Manage departmental resources, workforce planning, and skills development Play a key role in growing service contracts and the department Ensure compliance with Health & Safety, Quality, and Environmental standards Chair departmental meetings and maintain clear communication between field and office teams Identify risks, issues, and opportunities, implementing mitigation strategies Manage escalations and resolve complex customer issues efficiently Ready to take the next step? Apply now by submitting your CV and a brief cover letter telling us why youre the perfect fit for this Service Manager role – our client is excited to hear from you! Your data will be handled in line with GDPR