Your newpany
Our client is a dynamic, multi-sector group with a strong presence across the UK and Ireland, operating in both retail and hospitality. With a growing portfolio of locations and projects, they are driven by innovation, teamwork, and amitment to delivering exceptional experiences—both for their customers and their people.Your RoleAs Group IT Service Manager, you’ll lead the delivery of IT support across a diverse network of sites—from head office to retail branches and a major leisure resort. This is a hands-on, high-impact role where you’ll manage the service desk, oversee infrastructure, and ensure seamless operations across the group. You’ll be the escalation point forplex issues, drive IT strategy, and play a key role in major projects including system upgrades, migrations, and new site setups.
What You Need to SucceedYou’ll bring a strong foundation in IT infrastructure and service management, with at least five years ofmercial experience and two in a leadership role. You’ll be confident managing distributed systems and teams, and have deep technical knowledge across:
1. Microsoft environments including Windows 10/11, Server 2008–2019, Active Directory, and Microsoft 365/Azure
2. Networking fundamentals such as DNS, routing, VPNs, and firewall management
3. EPOS systems, merce platforms, and retail technologies
4. Data backup systems, and cloud storage solutions
5. IP telephony, mobile device management, and CCTV/audio systems
6. Office 365 administration and user support
7. Hands-on hardware setup and troubleshooting, including store refits and cabling
8. IT security, patching, andpliance best practices
You’ll also be experienced in supplier and contract management, budgeting, and reporting to senior stakeholders.
A full clean driving licence and flexibility to travel and work outside hours are essential.
What You Will Get in ReturnYou’ll earn apetitive salary depending on experience, plus a range of benefits including apany laptop and mobile, use of apany vehicle, generous staff discounts, pension scheme, and regular team events. You’ll be part of a supportive, fast-paced environment where your work makes a real difference—and where your growth is just as important as theirs.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#4705133 - Roisin Byrne