🖥️ Service Desk Technician – IT Services 📍 York Campus | 💼 £27,270–£29,676 | 🕒 Full-time
We’re on the lookout for a tech-savvy, people-focused Service Desk Technician to join our growing IT team at Askham Bryan College!
Based at our stunning York campus, you’ll be the first point of contact for staff and students needing IT support—from password resets to network troubleshooting. You’ll help keep our systems running smoothly, solve problems with confidence, and deliver top-notch customer service every step of the way.
🔧 What you’ll be doing:
* Providing 1st and 2nd line support across the College
* Diagnosing and resolving IT issues (hardware, software, AV equipment)
* Managing service tickets and keeping users updated
* Supporting inductions and helping staff get the most from our tech
* Collaborating with the wider IT team and external suppliers
💡 What we’re looking for: You’ll have experience in a busy IT environment, solid knowledge of Windows systems, and great communication skills. A diploma in IT or equivalent experience is essential, and a full driving licence is required for occasional travel to other campuses.
🌟 What we offer:
* 35 days holiday + bank holidays
* Free parking
* Flexi-time and a supportive work culture
* Regular staff engagement events
* Professional development and training
If you love solving problems, enjoy helping others, and want to be part of a friendly, forward-thinking team—this could be your next move.
đź“© Apply now and help us keep Askham Bryan connected.