Job Description
Job Description
Overview
Under the supervision of the Supervisor – F&B, a Restaurant Server provides exceptional personalized service and ensures all guest’s needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks. A Server should be able to react to guest requests, challenges, and unusual situations in a skilled manner. They will have the ability to provide intuitive service ensuring VIP guests are consistently wowed. A Server will stay informed and know all Casino facilities and services, special events and local attractions. They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality. He/she must present a professional appearance that guests and team members will find appealing and approachable.
Responsibilities
* Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
* Greet each guest and provide superior guest service at for all company Food and Beverage operations.
* Must maintain pleasant and courteous attitude.
* Complete all opening and closing duties.
* Assist bussers in the setting of tables with clean dishes, glasses, and flatware in accordance with approved guest service procedures.
* Presents menu to guest, suggesting courses, appropriate drinks, and answering questions regarding food preparation.
* Offer drinks and take food and beverage order.
* Have basic knowledge of all house and call liquor.
* Serves meals to patrons according to established rules or etiquette, working in a family or formal setting.
* Check for quality after each course.
* Refill all drinks when needed.
* Maintain clean ashtrays.
* Buss tables as needed.
* Remove all dirty dishes and glassware from the guest’s tables during and after each course.
* Totals bill, presents check, collects settlement, and takes payment to cashier.
* Assist bussers in the clearing of tables and dirty dishes, glasses and flatware in accordance with approved guest service procedures.
* Transport dish cart to and from service station/steward’s station.
* Stock server stations with all necessary items.
* Assist bussers in maintaining the general cleanliness all public areas, including carpeted and tiled floors, furniture, and waitress stations.
* Re-supplying provisions on guest tables, all venue areas and waitress stations, including backup glasses, silverware, and dishes.
* Adhering to sanitation standards as outlined by State Law and company.
* Maximizing profit and guest satisfaction through effective costs controls.
* Adhere to all three-star standards.
* Work considerately with team members from all departments.
* Check out with supervisor before leaving at the end of your shift.
* Other departmental related duties and assignments as directed by management.
Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
* Must be willing to work a flexible schedule.
* High School diploma or G.E.D. equivalency preferred.
* Ability to read and write English required.
* Must have good communication skills and maintain friendly personable attitude at all times.
* Two years’ guest service experience in a family or formal dining environment.
* Casino Food & Beverage experience strongly preferred.
* Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming/Lottery regulations.
* Drivers of company vehicles must have a valid driver’s license and meet the requirements/standards listed on the Motor Vehicle Permit Application provided by Hard Rock.
* Must successfully pass background check.
* Must successfully pass drug screening.
* Must have a friendly and outgoing personality.
* Ability to work independently and willingness to learn.
* Must be able to work at a rapid pace, while maintaining attention to detail.
* Able to handle stress arising from management of operations and volume of work.
* Must be eighteen (18) years of age or older.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
* Must have valid Food Handlers Card, Liquor License, and Gaming Badge when working.
* Ability to lift and carry up to 25 lbs.
* Must have the ability to withstand noisy and smoke filled environments.
* Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift.
PHYSICAL DEMANDS
* Ability to stand for extended periods of time.
* Ability to walk distances.
* Ability to tolerate exposure to heat, cold, and loud/noisy environment.