Team Lead - Sales and Customer Service
We're seeking an exceptional Team Lead - Sales and Customer Service to join our team. This is a fantastic opportunity for someone who is passionate about sales and customer service and has excellent leadership skills.
As a Team Lead - Sales and Customer Service, you will be responsible for managing the store's sales and customer service activities, leading a team of colleagues, and ensuring that customers receive excellent service.
You will be expected to set a spectacular example for the team and customers, independently manage the store, lead and inspire the team to fulfil their potential every day, diligently check and work deliveries, manage the till area and monitor KPIs, and be a friendly face for every customer offering excellent service and helping with all customer queries.
To be successful in this role, you will need experience leading and developing a team in a challenging, fast-paced environment, excellent communication skills, a knack for time management, delegation and problem-solving, the confidence to support your team through every shift, and a pride in providing unmatched customer service for everyone who shops with us.