ITIL Change & Problem Manager (West Yorkshire) Salary: £50,000 to £60,000 Working pattern: Hybrid, 2 days per week on site Exalto Consulting is recruiting a ITIL Change & Problem Manager to improve service stability and ensure changes land safely. You’ll own the governance around change and problem management, bring structure to root cause analysis, and turn learning into measurable improvements. What you’ll be doing Owning the end to end change process, including assessment, scheduling, approvals, and communication Chairing CAB meetings and ensuring risk, impact, and dependencies are understood Leading Problem Management, including trend analysis and root cause investigations Driving post incident reviews and making sure actions are followed through to completion Building reporting and insight around change success rates, repeat incidents, and service improvements Working closely with technical teams and stakeholders to embed consistent ways of working What you’ll bring Strong hands on experience in Change and Problem Management within an ITIL aligned environment Confident leading CABs and influencing across technical and business stakeholders Practical root cause analysis skills and a structured approach to continuous improvement Strong documentation and communication skills, able to keep teams aligned ITIL Foundation certification (or equivalent experience) is preferred