Description We're Hiring: Commercial Operations Specialist Location: Oxford, Hybrid | Full-Time | Global Team Are you passionate about streamlining processes and enhancing customer experiences? Join our dynamic global Commercial Operations team as a Commercial Operations Specialist and help us deliver a seamless, consistent, and best-in-class journey for our customers — from order placement to fulfilment, post-sales support, and renewals. About the Role As a Commercial Operations Specialist, you’ll play a key role in optimising commercial workflows across our ERP and CRM platforms (with a strong focus on Salesforce). You’ll collaborate with cross-functional teams to improve systems, drive alignment, and ensure scalable solutions across regions. This is a strategic, hands-on role ideal for someone who thrives in complex stakeholder environments and is passionate about operational excellence. Key Responsibilities Process & System Optimisation Lead improvements across the full commercial journey: order capture, fulfilment, support, and renewals. Evaluate and enhance processes across ERP (e.g., Oracle/SAP) and CRM (Salesforce Sales & Service Cloud). Identify bottlenecks and system gaps; propose scalable solutions. Translate business needs into system requirements and partner with IT to implement changes. Ensure seamless integration between CRM, ERP, and other tools for accurate reporting and forecasting. Cross-Functional Collaboration Act as a bridge between regional commercial teams and global functions (Sales, Customer Care, Technical Services, Finance, Operations). Understand local needs and translate them into globally scalable solutions. Drive change management and ensure adoption of new processes and systems. Governance & Performance Support or lead global governance forums for process and system enhancements. Monitor key operational KPIs and champion data quality and compliance. Maintain process documentation and create training materials for regional teams. About You Education & Experience Bachelor’s degree in Business, Operations, or related field (Master’s preferred). 5 years in Commercial Operations, Business Operations, or Process Excellence roles. Proven experience with Salesforce and ERP platforms (Oracle, SAP, NetSuite). Strong track record of leading cross-functional initiatives and system adoption. Skills & Competencies Deep understanding of commercial processes: order management, fulfilment, invoicing, support, renewals. Advanced Salesforce knowledge (Sales Cloud, Service Cloud); ERP familiarity. Excellent stakeholder management and communication skills. Analytical mindset with a systems-thinking approach. Highly organised, detail-oriented, and proactive. Preferred Qualifications Salesforce Administrator or Business Analyst certification. Experience with Service Cloud, Quote-to-Cash workflows, or renewal management. Background in life sciences, technology, or manufacturing environments. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. LI-LH1 LI-hybrid