Role: Tenancy Support Officer REF 1679657. Contract Length: 3 months initially. Location: Rugby - 5 days on site/meeting tenants. IR35: Inside. Pay Rate to Intermediary: £25.34 per hour.
Spinwell is recruiting for a Tenancy Support Officer for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE TENANCY SUPPORT OFFICER
* To provide intensive support to tenants who are already living in homes provided by the Council who have complex needs to ensure they have a support plan that meets their needs
* To provide a tenancy support service that enables tenants with complex needs to sustain their tenancy and live independently.
* To contribute as a member of the wider team in creating a positive working environment.
* To work as part of a multi-agency team to ensure all efforts are made to support customers in fulfilling their individual support plans.
* To ensure that customer care is maintained to the agreed standards according to the Council’s purpose, aims and values.
* tribute to the delivery of a comprehensive Housing Service in accordance with the Council’s policies and procedures.
* Work on own initiative under the general direction of the Housing Services Team Leader
SKILLS/EXPERIENCE OF THE TENANCY SUPPORT OFFICER
* A to maintain confidentiality and compliance to Human Rights and Data Protection legislation.
* Ability to effectively communicate with residents, staff and other organisations, both verbally and in writing.
* Able to work independently and as part of a team, prioritising own workload and meeting deadlines.
* Be able to carry out day-to-day administrative tasks.
* Must be able to deal with pressurised situations in a controlled and effective manner.
* Must be able to make concise written reports in a timely and accurate manner.
* Demonstrate tact and sensitivity.
* Follow laid down policies and procedures.
* Deliver services in a manner consistent with the purpose, aims and values of the Council.
* Able to encourage Tenant Participation.
* Ability to work on own initiative and investigate issues and develop recommendations for action.
* Have an understanding of the current housing issues and the local and national political and social framework within which local authority housing services operate.
* Previous experience dealing with the public both face to face and by telephone with a varying customer base.
* Demonstrate flexibility, fairness, and equality in the delivery of the service.
* Working in a team and understanding the needs of teamwork.
* A commitment to equality of opportunity in employment and service delivery.
* Consider and respond positively to the views of others.
* Confident with financial issues.
* Basic statistical work
* A minimum of 2 years relevant experience in a customer focused environment.
* Full current driving licence
* A commitment to work within our CAN DO values
* Ability to carry out enforcement work and knowledge of tools available to enforce breaches of tenancy.
If you are a Tenancy Support Officer, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us
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