Overview
IT Support Technician - Contract role - £185.00 per day - Dorset
Synergize Consulting are hiring for an IT Support Technician to work at a leading consultancy client on a contract basis. The successful candidate will work fully onsite at a secure location in Dorset within a dynamic Support team, providing expert resolution of technical queries and asset management functions to support deployment of hardware.
Responsibilities
* Provide technical support of hardware issues and troubleshooting fixes where required
* Update workflow management system at all relevant stages of support
* Manage tickets as they arise, and ensure appropriate updates and call management to maintain service levels
* Stock management including asset management of kit going in/out
* Effective management of disposals that go through the process
* Triage and perform hardware repairs of client kit
* Locker replenishments where appropriate
* Highlight potential issues with service or potential service improvements
Experience Required
* Previous experience in a technical support role, or a break/fix role related to PCs and devices
* Experience of migrating servers and OS on laptops
* Hardware knowledge including laptops and desktops
* Ability to diagnose, troubleshoot and resolve issues efficiently
* Strong customer service skills
* Experience in managing and deploying hardware assets
* Ability to raise and log tickets where required
* Flexibility with working hours
* Due to the nature of the client, it would be an advantage to hold, or be eligible and willing to undergo, a security clearance (SC)
If you are looking to take the next exciting step in your IT career, please send in your CV for consideration.
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