Customer Service Administrator - High Wycombe
Pertemps is currently recruiting for an experienced Customer Service Administrator for our Manufacturing client based in High Wycombe.
Hours: Mon-Thurs 8:30-5:00pm & Fri 8:00am-4:00pm
Salary: £30,000
Office based
Duties:
* To manage inbound customer enquiries, process website and trade orders, and support he daily sales administration function, ensuring accurate order handling, excellent customer service, and smooth coordination between customers, couriers, and internal teams.
* Handle a high volume of inbound telephone calls daily, responding to customer enquiries efficiently and professionally.
* Manage website, email, and live chat enquiries, ensuring prompt responses.
* Handle customer complaints, delivery queries, and service issues
* Process online and trade customer orders using semi-automated order systems.
* Generate order confirmations, invoices, works tickets, and required sales documentation
* Coordinate dispatch requirements, booking shipments primarily via DPD, along with mobile courier services and selected local carriers.
* Monitor daily dispatch cut-off times and ensure orders are processed and released on schedule.
* Manage the shared sales in box, ensuring all enquiries and orders are handled
Requirements:
* Previous sales administration/order processing experience
* Excellent customer service communication skills
* Comfortable working with order processing or CRM systems
* Strong organisational skills and high attention to detail
If you would be interested please apply.