Order Management Analyst – Italian Speaker (Shared Service Centre – Customer Fulfillment)
Location: Frimley, Surrey. Start date: 6 July 2026. Role is not eligible for relocation.
About the Role
As part of the EMEA SSC, you will provide outstanding service for a portfolio of defined customers (retailers) and support the SCJ sales team. You will speak Italian to communicate with customers, attend supply chain meetings, manage stock allocations, and ensure accurate processing of all orders while liaising with internal stakeholders.
About the Team/Department
The Customer Supply Chain function comprises seven multilingual teams that support our commercial businesses across the EMEA region, ensuring products are delivered on time and in full to our customers.
What’s in it for you?
* Flexible start and finish times + 4.5 day working week
* 33 days annual leave including public holidays (supporting European countries)
* Profit Share, Pension, Life cover & Health Insurance
* Free parking, shuttle bus from local train stations, EV Charging, Cycle to Work Scheme
* Newly updated onsite Gym with free classes + spin studio
Responsibilities
* Leverage communication and influencing skills in order management to maximise customer case fill and on‑time delivery in line with departmental and customer targets.
* Maximise collaborative ways of working with trade customers through analysis and communicate recommendations to benefit the business.
* Build strong collaborative relationships with partners in the local business to drive commercial and supply chain initiatives.
* Professionally manage stock allocations in line with local sales and supply chain teams’ expectations in low or out of stock situations.
* Ensure the effective management of new product listings and delists into customers through liaison with local sales & logistics service providers.
* Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.
Experience you’ll bring
* Fluent in English and Italian, both written and verbal. Knowledge of Greek is an advantage.
* Supply chain experience or understanding of end‑to‑end supply chain (desirable).
* Previous experience in customer services and order management (desirable).
* Intermediate level in Word, Excel and Outlook.
Behaviours you’ll need
* Influencing, presenting, communication and problem‑solving skills.
* Ability to establish collaborative and trusting business relationships through professional, proactive interactions.
* Very good team player.
* Mindset to seek continuous improvement.
Inclusion & Diversity
We’re a global business that values people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We are committed to building a diverse, inclusive, and supportive work environment where all people can thrive. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.
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