Are you ready to embark on an exhilarating journey into the heart of Technology and Cyber Security support?
At Air IT, we’re not just excited about the future – we’re shaping it. With a bold mission, clear vision, and dynamic strategy, we empower our teams, elevate our people, and deliver unrivalled support, solutions, and services to SMEs across the UK.
Now, we’re looking for YOU to help us achieve greatness
The Role: 1st Line Service Desk Engineer
As the first beacon of support for our clients’ IT queries, you’ll play a vital role in delivering efficient, effective, and friendly customer service. You’ll diagnose and resolve issues, manage tickets, and ensure every client receives top-tier support.
What you’ll do:
1. Provide stellar customer service to end-users and stakeholders
2. Act as the primary contact for technical service requests
3. Maintain meticulous records throughout the ticket lifecycle
4. Deliver high-quality first-time fixes using your troubleshooting skills
5. Escalate complex issues and manage workload to meet SLAs
About You
To thrive in this role, you’ll bring:
6. Previous experience in IT support
7. Exceptional customer service and problem-solving skills
8. Proficiency in Microsoft technologies
9. Strong troubleshooting abilities with Microsoft Office and Windows desktops
10. Knowledge of Active Directory, Group Policy, and DNS
11. A passion for learning and development
The Benefits
Joining Air IT means unlocking a world of perks and opportunities, including:
Health & Wellbeing
12. Virtual GP (24/7 access for you & family)
13. Employee Assistance Programme (EAP)
14. Eye care vouchers
15. Group Life Assurance & Income Protection
Time Off & Life Balance
16. Celebration Day
17. Annual Leave Purchase Scheme
18. 2 Paid Volunteering Days
19. Enhanced Family Leave
Financial & Lifestyle Perks
20. Cycle to Work & Technology Vouchers
21. Discounts via Perks at Work
22. Pension Scheme
Optional Benefits (Opt‑In)
23. AirPerks flexible benefits
24. EV Car Scheme (launched Feb 2026)
25. AirPerks Rewards Platform (shopping discounts, AirCoins, recognition)
Additional Highlights
26. Hybrid working options
27. Learning & development
28. Social events, competitions & incentives
29. Discount & Cashback Scheme
30. Life Insurance, EAP & Virtual GP
Ready to soar with Air IT? Apply now and be part of something extraordinary!
We are committed to fostering an inclusive, equitable, and diverse workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, communities, and experiences. If you require any adjustments during the recruitment process, please let us know.
Ready to make a difference? Apply now and be part of something extraordinary.
No Agencies Disclaimer:
Air IT manages all recruitment directly. While we occasionally engage approved agencies for specific needs, we do not work with agencies for our standard roles. We kindly ask that agencies do not contact us or submit unsolicited CVs, as these will not be considered and no fees will be payable. If we require agency support, we will reach out to our selected partners directly.
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Details
Type
Permanent - Full Time
Location
Edinburgh,
Job Function
Service
Apply Now