Senior Service Advisor
£27,000 - £36,000 OTE Competitive Salary (Uncapped)
Newbury
Job Summary
As a Senior Service Advisor, you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service.
Your day will include:
* Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
* Initiating documentation and maintaining customer records and follow up systems.
* Providing customers with estimates and notifying customer’s promptly when the work is complete.
* Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
* Preparing and presenting accurate invoices to customer in order to obtain payment in line with company procedures.
* Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
* Providing guidance and advise on mechanical and diagnostic queries as requested by Technicians.
Hours of work:
* Monday to Friday 08:00 – 18:00 (with 1 hour for lunch)
* Saturday 08:30 – 12:30 (rota)
Requirements
* Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.
* Able to plan, organise self and meet agreed work deadlines.
* Able to assimilate information quickly and provide considered responses.
* Strong work ethic and adaptable to change.
* Attention to detail and maintains good, accurate quality of work.
* PC/ Web literate.
* Full clean driving licence.
* Retail automotive service experience preferred.
Benefits
* Highly competitive salary and bonus scheme with use of company car.
* Full training and support to help you immerse yourself in the role
* 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service at 5,10,15, 20 years anniversary. (Pro rata for part time employees).
* Discounted MOTs, Service & Parts.
* Recommend a Friend Bonus/ Introducing a Customer Bonus.
* Life Assurance Benefit.
* Contributory Pension Scheme.
* BEN – Employee Assistance Programme.
* Excellent development opportunities to learn & grow with the business.
* Role dependant – tool box insurance /company car scheme/ Uncapped earnings potential through commission or bonus structures.
Apply now or call Lynsey at Key Recruitment for more information