VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. You’ve probably already seen us in action—we’re trusted by Tesco, Asda, Dunelm, and Iceland, just to name a few. With over 250,000 users across more than 10,000 locations in 21 countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey! Please note, to apply for this position you must be based in the UK and have the legal right to work in the UK. Role Overview We’re hiring an Operations Planning Administrator to keep our day-to-day operations running smoothly. You’ll work closely with the Operations leadership team and a busy Warehouse team to schedule work, maintain accurate data, support internal stakeholders, and ensure shipments flow on time. The ideal candidate is organised, detail-focused, and confident working independently in a fast-moving environment. What we're looking for Excellent written and verbal communication; strong interpersonal skills. Strong organisational skills with high attention to detail. IT literate with accurate typing; confident using email, presentations, and spreadsheets. Effective time management; able to prioritise workload and meet deadlines. Customer service mindset with a calm and professional demeanour. Problem-solving skills with practical, creative approaches to issues. Team player who takes direction well and collaborates effectively across functions. What you'll do Inventory Management: Book stock into warehouses using the Warehouse Management System (WMS). Execute warehouse transfers within the WMS in line with instructions from 3PL partners. Coordinate with Procurement and international warehouses to plan inbound deliveries and documentation. Dispatch Operations: Retrieve and store Proof of Delivery (POD) for all shipments, matching them to the correct orders in the system. Book transportation and carriers for domestic and international shipments. Prepare and share shipping documentation, including product serial numbers, with customers. Data & Administration: Log invoice line details from service providers for audit and reconciliation. Maintain and update departmental databases and trackers; ensure data accuracy and completeness. Produce simple reports and dashboards (e.g., shipment status, stock movements, POD completion). Salary Salary range: £29,000 - £32,000 pa. Benefits 25 Days Holiday Bank Holidays (increases with years of service) Option to buy or sell 5 days holiday each year Sick Pay - 8 weeks full pay, 4 weeks half pay Life Assurance - (4 times basic pay) Private Medical Insurance Employee Assistance Programmes (EAP) Cycle2Work Scheme Electric car green salary sacrifice scheme Enhanced Maternity & Paternity package Child Care Scheme Training & development opportunities Company organised events Pension (Royal London Group) 5% employer contribution matched Apple MacBook, Wireless Magic Mouse and Keyboard, monitor and headphones Diversity and Inclusion At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together. We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage. Company Values Embracing VoCoVo's 'VOICE' Values is important to us, shaping our collaborative and innovative culture. VALUED Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy, and operate with honesty and integrity ONE TEAM Collaboration of all for VoCoVo’s happiness and success INNOVATION Our products are constantly evolving to tackle the pain points of retailers across the globe CUSTOMER FOCUSED Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations EMPOWERED Our people are empowered to do the right thing and make decisions without loads of red tape If you feel this could be the right fit, apply now!