Head of Recruitment (Retail and Pharmacy) at Well Pharmacy/ Bestway Healthcare
Overview of the role
* Thrives on colleague & patient interaction
* Passionate about spending 90% of their time in Pharmacies
* Works at pace and with accuracy
* Is resilient, enjoys constant change & challenge
* Is motivated by leading a team to deliver tangible & measurable results
If you are confident that you can demonstrate all of the above…then read on!
Purpose:
As Area Operations Managers you will be responsible for the management and performance of between 15-20 pharmacies. You will build capable & competent teams to deliver the best community pharmacy experience, focussing on delivering the KPIs and budgets, ensuring patient safety, and that quality and standards are delivered across all Pharmacies.
Scope:
This role reports directly to the Senior/Regional Operations Manager and will be responsible for:
Operational
* Visits each Pharmacy every two weeks (minimum), leaving SMART actions, to drive business performance.
* Supports our ‘Delivering Well’ strategy through alignment of Pharmacy activity to corporate strategy.
* Drives the delivery of Rx growth, Services and OTC sales in line with budgets.
* Delivers excellent standards through ensuring compliance with all processes & procedures.
* Monitors competitor activity to look for opportunities to grow market share.
Patient Safety, Quality and Standards
* Ensures that all Pharmacies meet the GPhC standards & requirements of the NHS contract.
* Completes first line investigations into PSIs & CD discrepancies when required.
* Ensures delivery of all quality standards required by the NHS.
* Ensures that the team actively promote and deliver all NHS and private services.
* Ensures all complaints & incidents are reported, resolved or escalated as appropriate.
* Actively builds & maintains strong relationships with the local healthcare community.
* Ensures that their team actively offer tailored advice & products for prevention, treatment and wellbeing to patients & customers.
High Performance Team
* Recruits & builds trained, motivated and capable teams.
* Actively manages performance through effective coaching & feedback in addition to formal reviews.
* Identifies & develops both internal & external talent, providing a talent pipeline.
* Ensures that everyone in the area is clear on their role & priorities through regular, clear & effective communication.
* Constantly seeks to develop their own skills & competence and builds an environment of ongoing learning for all team members.
Knowledge, Skills and Experience
* Experience of field/ multi-site management – either in a BAU capacity, responsible for cross-regional working (manage a Relief team) and/or as part of a project.
* Understanding of the pharmacy market & profession (desirable).
* Sound commercial & analytical skills.
* Effective coaching & feedback skills.
* Strong planning & organising – able to manage conflicting priorities & allocate resource effectively.
* Able to build & maintain highly effective professional networks through building relationships with internal & external stakeholders based on mutual trust.
* Understands the requirements of the NHS contract and the GPhC/PSNI standards.
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Management
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