Customer Service Representative Job Opportunity
We are seeking a German-speaking Customer Service Advisor to join an industry leader in the healthcare sector. This is a full-time and permanent position with opportunities for career growth.
The successful candidate will be responsible for handling inbound and outbound calls, ensuring a top-quality service for existing and new customers. They will also be required to have strong product knowledge and be able to add value to each customer interaction.
Key Responsibilities:
* Answering calls from existing and new customers
* Proactively dealing with all queries relating to the business
* Taking orders and bookings via external and internal calls
* Managing email queries
To be successful in this role, you will need:
* Prior experience in a similar role (preferred but not essential)
* Customer service experience (preferred but not essential)
* A self-motivated 'can do' attitude
* Attention to detail with high level of communication skills
* German fluency
* Computer literacy
Different shifts available:
Shift 1 - 5 week rotation (Late Sat) - £26,575
Week 1: Monday to Friday. 07:00 – 15:15
Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 –20:00
Week 3: Monday to Friday. 11:00 – 19:15
Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45-18:00
Week 5: Monday to Friday. 11:45 – 20:00
Shift 2 - 5 week rotation (Standard) £26,500
Week 1: Monday to Friday. 07:00 – 15:15 UK Time
Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time
Week 3: Monday to Friday. 11:00 – 19:15 UK Time
Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time
Week 5: Monday to Friday. 11:45 – 20:00 UK Time
Additional benefits include:
* Contributory pension scheme
* Opportunity to buy & sell holiday
* Gym membership discounts
* Contributory hospital and health cash plan
* Cycle2Work scheme
* Eye care vouchers
* Free monthly nutritional and personal care products
* Life assurance
* Discounts at leading brands and retailers