1 month ago Be among the first 25 applicants
CPS Group (UK) Limited provided pay range
This range is provided by CPS Group (UK) Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from CPS Group (UK) Limited
Aberdare Full-time, onsite + 1 other location
A growing UK-based business is seeking an experienced IT Support Engineer to join its established internal tech support function. This is a fantastic opportunity for a proactive and hands-on IT professional to contribute to the smooth running of IT operations across multiple locations.
The role is primarily based in Aberdare with a day on site in one other location, and occasional travel to other regional sites. A full driving licence and access to your own vehicle are essential (business mileage is reimbursed).
You'll be supporting a broad range of systems and technologies and helping users at 1st and 2nd line level across a variety of technical issues.
What you’ll be doing:
* Acting as a key point of contact for day-to-day IT support across multiple business units
* Providing 1st and 2nd line support for laptops, desktops, printers, mobile devices, and authorised software
* Managing new device deployments using Windows Autopilot and Microsoft Intune policies
* Supporting users within a Microsoft 365 environment (Teams, Outlook, SharePoint, etc.)
* Managing and maintaining access controls through Active Directory and Azure Entra ID
* Providing user support for Sage 50 and Sage 200 systems
* Troubleshooting user issues on Microsoft AVD
* Supporting mobile device users across Android and Apple platforms
* Working with remote support tools (e.g. RDP, TeamViewer, Quick Assist, Datto RMM)
* Assisting with basic network troubleshooting including VLAN and subnet knowledge
* Managing permissions within SharePoint and printer configurations
What we’re looking for:
* 3+ years of experience in an IT support role, covering both 1st and 2nd line issues
* Strong working knowledge of Microsoft Windows 10/11, Microsoft 365, and remote support tools
* Experience supporting cloud-based tools such as Microsoft Intune, Autopilot, and Azure Entra ID
* Good understanding of core infrastructure technologies including Active Directory, remote desktops, and networking fundamentals
* Excellent troubleshooting and customer service skills
* Ability to work independently across multiple sites with minimal supervision
* Strong documentation and organisational skills
* Experience with Datto RMM configuration
* Exposure to MDM (Mobile Device Management) platforms
* Microsoft Access scripting and database support
* Experience with VOIP systems (e.g. Gamma Horizon, GoTo.com)
* SharePoint site development and advanced permissions management
* Familiarity with protocols like FTP and SMTP
Benefits include:
* 27 days annual leave + bank holidays
* Business mileage reimbursement
* Work with a supportive, collaborative internal tech team
* Company Pension
* Life Cover
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT System Training and Support
Referrals increase your chances of interviewing at CPS Group (UK) Limited by 2x
Get notified about new Help Desk Engineer jobs in Aberdare, Wales, United Kingdom.
Field Service Engineer, Medical Diagnostic Systems
Swansea, Wales, United Kingdom 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr