Overview
Service Advisor – Stratstone, Warrington, Audi. Basic salary of 29,250.00, uncapped earning potential, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services. As a Service Advisor at Audi, you'll be the trusted link between our customers and workshop, delivering an exceptional experience while confidently promoting and selling aftersales solutions and services that enhance vehicle safety and performance. With a strong focus on customer excellence and aftersales performance, you'll help maximise revenue through Vehicle Health Checks, service plan sales and additional aftercare products. Working with Audi, you'll be at the heart of a forward-thinking retailer, representing one of the most prestigious automotive brands and backed by a team that's committed to your growth. We're looking for a Service Advisor who brings both experience and a sales mindset—someone who's confident upselling services while being a trusted advisor to our customers.
Responsibilities
* Act as a key point of contact for our service customers, ensuring seamless, premium experience from check-in to post-visit follow-up
* Build genuine trust by understanding each customer's needs and advising on safety-critical repairs, maintenance, and manufacturer recommendations, ensuring clear understanding of the care their vehicles deserve
* Promote and sell red and amber work identified through the electronic vehicle health check, helping customers make informed decisions that keep their vehicles safe, legal and roadworthy
* Proactively support customer retention by promoting Service Care Plans, forward-booking future work and offering tailored aftersales solutions
* Collaborate closely with Technicians to ensure efficient and timely repairs, keeping customers fully updated along the way
* Manage service functions such as courtesy car bookings, collections/deliveries and effective appointment scheduling to keep operations running smoothly
* Build knowledge and expertise on our products and services to demonstrate genuine passion for the brand and represent it with pride and excellence
* Inform customers of available extras, accessories and value products, while maximising opportunities to upsell
* Meet KPIs and deadlines in a fast-paced environment and strive to exceed expectations
* Demonstrate digital competence with Microsoft Office and dealership IT platforms
* Remain meticulously organised, effectively scheduling work while balancing customer and workshop needs
* Capture customer details accurately and identify opportunities to sell and upsell products and services
* Be passionate about the automotive industry, the people who work in it and the customers we serve
Benefits
* 33 days annual leave (including bank holidays)
* Birthday day off
* Industry-leading family leave policies
* Paid day to volunteer for a cause
* Long service milestone anniversaries recognition
* Tailored training and career growth opportunities
* Cycle to work scheme
* Access to high street discounts
* Internal referral rewards
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