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Sales Assistant Role
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. JD Group offers affluent opportunities for career development for motivated individuals interested in progressing their careers.
Responsibilities:
* Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
* Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
* Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
* Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
* Process sales transactions, including cash handling and card payments accurately.
* Upsell and cross-sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
* Address and resolve customer queries professionally.
* Work closely with other sales assistants and team members to achieve store targets.
Role Objectives and KPIs:
* Contribute to achieving or exceeding the store's monthly sales target.
* Drive additional KPIs including Units, Conversion, ATV, UPT.
* Achieve upselling or cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure all stock on the shop floor is fully replenished.
Skills and Experience:
* A positive attitude towards a fast-paced, customer-focused retail environment.
* An enthusiastic approach to challenges as opportunities for development.
* Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Employee Benefits:
* Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
* Access to counselling services, digital health, and well-being advice via TELUS Health.
* Health cash plans.
* Wide range of internal development courses supporting personal and professional growth.
* Access to apprenticeships and accredited qualifications - Earn while you learn and gain nationally recognized qualifications (England Only).
* Discounted gym memberships at JD Gyms.
* Access to colleague networks to share experiences and support initiatives that drive positive change.
* Opportunities to volunteer and contribute to JD Foundation.
* Employer engagement forums to influence positive change.
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