Salary: £24,000 - 24,000 per year Requirements: Educated to GCSE level Experience of working in a Contact Centre environment is desirable Technically minded and eager to learn Good grounding in technical systems Ability to handle administrative tasks and ensure data accuracy Strong troubleshooting skills for technical issues Capacity to analyze performance metrics and provide insights Responsibilities: Review agent schedules and manage shifts, breaks, and holiday requests in our workforce management system Analyze interaction volumes and adjust resources as needed Ensure the smooth running of telephony and workforce management systems Troubleshoot technical systems related to call routing, IVR, and recording software Collaborate with internal and external teams to resolve issues Suggest and implement system enhancements for continuous improvement Provide administrative support for our CRM system Assist in the migration to a new Salesforce platform Provide technical support to advisers and managers as required Technologies: CRM Support Salesforce More: We are the Federation of Small Businesses (FSB), the leading voice of 5.7 million small businesses and the self-employed across the UK. Our mission is to support people in starting, running, and growing their businesses while advocating for change on critical issues. Located in Blackpool, we offer a competitive salary of £25,386.41 along with a comprehensive benefits package including 26 days of holiday, a health cash plan, and enhanced parental pay. We value work-life balance with no weekend or evening work and encourage a diverse and inclusive workplace where everyone can thrive. last updated 6 week of 2026