Main area Outpatients Grade Band 2 Contract Permanent Hours
* Full time
* Part time
* Flexible working
37.5 hours per week (Full Time or Part Time/Flexible working hours may be considered) Job ref 180-B-CVA195-196
Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrookes Hospital-Division B Town Cambridge Salary £24,465 p.a. pro rata Salary period Yearly Closing 10/11/2025 23:59
Outpatients Receptionist
Band 2
Job overview
To deliver and maintain a professional reception/administration service to the Outpatient Department and to all users including patients, relatives and colleagues.
We are looking to fill 2 positions in Outpatients.
1 full time permanent role working 08:30-17:00 Monday to Friday
1 part time post working 08:30-17:00 with the Non Working Day to be discussed
Main duties of the job
Provide a friendly and helpful front of house reception service by greeting and assisting patients, relatives and staff, responding to queries and referring to other members of staff where appropriate.
Ensure patients are checked in in a timely manner, whilst completing all mandatory fields and update on EPIC accurately with the use of a Smart Card.
Ensure the active and effective use of the electronic EPIC hospital system, following the operational procedures laid down by the department.
Input information on Trust systems, ensuring actions are undertaken in ‘real time’ and all post-clinic administration is completed within 24 hours.
Ensure the Outpatient clinic area presents a clean, tidy, efficient and professional image at all times.
Provide a high standard of general administrative support within Outpatient clinics including centralised clinics not within Outpatients
Responsible for checking and updating patient information screens with accurate delay detail
Send relevant information in response to requests or queries received, in a prompt and timely manner, ensuring to update and maintain system records accordingly
Maintain the required levels of stationary for the Outpatient clinic
Work flexibly to provide cover for colleagues across the Outpatient department as required
Fully engage in departmental meetings/ briefing, ensuring to provide relevant feedback to team members
Working for our organisation
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
For NHS Cambridgeshire and Peterborough based roles, all applicants from NHS Cambridgeshire and Peterborough who have identified that they are at risk of redundancy will be prioritised over those not at risk. However, interviews cannot be guaranteed.
This vacancy will close at midnight on 3rd November 2025
Interviews are due to be held on 10th November 2025
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
* Numerate and literate
* Educated GCSE level or equivalent
Experience
* Planning and organising straight forward tasks
* Working within agreed guidelines to set timescales
* Basic admin experience
* Experience of customer service dealing with the public
* Previous experience of working in the NHS
* Experience of call handling
Knowledge
* Understanding of confidentiality
* Basic knowledge of the Trust
Skills
* Ability to work as part of a team and build working relationships
* Good communication skills including telephone, email and face to face
* Ability to follow processes and procedures
* Ability to manage time working to schedules and timescales
* Basic IT skills- ability to use Microsoft Office and Outlook
* Good organisational skills
* Willing to take on/learn new skills
* Ability to show attention to detail
* Ability to work under pressure
* Ability to handle challenging/difficult situations
* Ability to multi-task and problem solve
Additional Requirements
* The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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