Wholesale Customer Service Team Leader | £45,000 | West London-based | Hybrid (Minimum 4 days in-office) For this role we require someone fluent in English + One European Language (German, French, Spanish or Italian) if that is you, read on! A well-established, design-led company with a strong international presence is looking for a Wholesale Customer Service Team Leader to join their growing EU team. With a reputation for quality, creativity, and exceptional service, they partner with a wide network of stockists and retailers across Europe. What You'll Do: You'll lead a growing team of 8 talented Customer Service Specialists, supporting stockists, agents, and our amazing sales team across the UK and Europe. Inspire and coach your team with regular 1:1s, reviews, and training Set clear goals and KPIs that drive excellence Represent the brand's unique tone of voice across every interaction Resolve complex queries with confidence and care Collaborate with stakeholders and ensure timely customer service actions Work with SAP to process orders and queries Keep a constant eye on opportunities to improve how we work and support our customersWhat You'll Bring: Proven experience managing a large customer service team Commercial awareness and a solutions-focused mindset Confident communication and leadership skills Strong Excel and PowerPoint skills Fluency in English + one of the following: German, French, Sp...