Description
At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.
Department: Customer Experience
Employment Type: Fixed Term - Full Time
Location: Telford
Reporting To: Jack Walker
About The Role
As an Account Coordinator in our Construction & Infrastructure team, you will work closely with our customers to deliver outstanding service. You’ll ensure day-to-day operations run smoothly through effective organisation and prioritisation of your workload while managing ad-hoc queries and solving problems to create good outcomes today and even better outcomes for the future.
Working within a small, dynamic team, you’ll balance collaborative teamwork with taking ownership of your responsibilities, building strong relationships with your customers, and delivering results.
Key Responsibilities
* Build and maintain relationships with a set customer base.
* Respond efficiently to customer requests via phone or email in line with departmental KPIs.
* Provide quotes for services and follow through to conversion, ensuring alignment with customer agreements.
* Process customer purchase orders accurately and manage spend according to specific requirements.
* Review Site Waste Appraisals, taking action on identified opportunities and optimisations.
* Take ownership of customer complaints/queries, implementing preventative measures to avoid recurrence.
* Collaborate with Reconomy field-based teams to deliver improved commercial and environmental performance.
* Maintain up-to-date knowledge of sector products, services, and industry trends to benefit our customers.
* Record, update, and maintain customer data and interactions using Salesforce.
Additional Information
* This is a fixed-term role for 12 months to provide maternity leave cover.
* Working hours: 7.5 hours per day (shifts between 07:25–17:25) on a rota basis, with a one-hour lunch break. Rotas are provided in advance to give you plenty of notice.
* Hybrid working: May be available following successful completion of the probation period, with a minimum of 3 days in the office and the potential to work up to 2 days from home.
* Saturday shifts: Following a 3-month probation period, you will be required to work occasional Saturday shifts (8:00–12:00) on a rota basis. These are paid as overtime.
What We Need From You
* Enthusiastic and customer-focused, with a drive to deliver exemplary service.
* Organised and proactive in managing workloads.
* Creative problem-solver with the confidence to suggest effective solutions.
* A team player who supports colleagues, whether in the same room or a different department.
* Results-oriented, aiming for satisfied customers and achievement of KPIs.
* Motivated for success, whether that’s personal career growth or team achievements.
* Competent with using Microsoft Office.
What We Offer
* Financial perks: Pension scheme, length of service rewards, and referral bonuses
* Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
* Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme
* Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
* Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
* Community engagement: Volunteer days and collaboration with local charities
* Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options
* Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change
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