Are you passionate about delivering warm, personalised hospitality and creating unforgettable first impressions? Do you thrive in a high-end environment where every detail matters and guests leave with memories to treasure? We're seeking a dedicated Receptionist to join the front office team at an award-winning luxury resort. As the welcoming face of our property, you'll be instrumental in providing exceptional guest experiences from arrival to departure, ensuring every interaction reflects our commitment to excellence and genuine care. Key Responsibilities: Warmly greet and check-in/out guests, handling reservations and special requests with efficiency and flair Provide expert knowledge of resort facilities, local attractions, dining options, and activities Manage enquiries via phone, email, and in-person with professionalism and a positive attitude Handle billing, payments, and administrative tasks accurately Anticipate guest needs and resolve any issues promptly to exceed expectations Collaborate closely with housekeeping, food & beverage, and other departments for seamless service What we're looking for: Previous experience in a luxury hotel, boutique property, or high-end hospitality role (front office/reception preferred) Outstanding customer service skills with a natural warmth and genuine enthusiasm for people Excellent communication, both verbal and written Strong organisational abilities and attention to detail Calm, professional demeanour under pressure in a busy environment Flexibility to work shifts including weekends, evenings, and some nights as part of a rotating rota Right to work in the UK What we offer: Competitive salary of £29,970 per annum plus generous service charge (tips/tronc) Fully inclusive live-in accommodation – comfortable, shared or private options (all bills included, plus meals on duty) Opportunity to immerse yourself in a stunning, peaceful setting while building your career in luxury hospitality Meals provided during shifts Access to resort facilities and activities (subject to availability) Training, development, and potential for progression in a supportive team A fun, collaborative workplace with like-minded hospitality professionals This live-in role is perfect for someone looking to escape the everyday, focus fully on hospitality, and enjoy a true work-life balance in an inspiring environment — ideal for those starting or advancing their career in luxury hospitality. If you're enthusiastic, guest-focused, and ready to make every guest's stay exceptional, we want to hear from you! How to apply: Send your CV and a short covering note explaining why you'd excel in this role to the email address provided in our application process Join a team where passion for service meets extraordinary surroundings — your next chapter starts here!