2nd/3rd Line Remote Support Engineer Job Type: Permanent Hours: Full-time, Monday-Friday, 8.30am-5.00pm Salary: £27,000.00 - £34,000.00 per year Location: Carlisle NXT Recruitment is currently recruiting for a 2nd/3rd Line Remote Support Engineer who will be responsible for delivering a professional level of remote IT Support to our client's customers as well as assisting with routine backup monitoring. The successful applicant would need to be able to demonstrate strong diagnostic and technical skills as well as a good level of knowledge in the following areas: Microsoft Windows Server, including AD, DHCP, DNS, & Group Policy Management. Microsoft Windows Desktop, including Windows 10 & Windows 11. Active Directory & Azure Active Directory. Office 365 Administration, including Exchange, Teams, & SharePoint. Networking (Switches/Firewalls/Routers/WIFI). Microsoft Office Applications. Virtualization with Microsoft Hyper-V. MDM: Mobile Device Management. Data Backup & Recovery Methods The skills and experience required to carry out this position are as follows: Strong communication skills. Minimum of 2 years’ experience in 2nd/3rd line helpdesk support. Technical background. Troubleshooting complex IT issues. Organised and able to work in a fast-paced environment. High attention to detail. Customer focused. Experience Required: IT Technician or Support: 2 years (Preferred) Microsoft Windows Server: 2 years (required) Benefits/Perks: Company pension Ongoing Training Company Laptop Company Uniform Apply online today, call Simon on 01228 812585 or email Simon. Kean @NXTRecruitment.co.uk for more details NXT Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this position, you accept the Terms and Conditions, Privacy Policy and Disclaimers, which can be found at the NXT Recruitment website.