Overview
Are you a reliable and responsible individual ready to ensure the safety and security of our hotel and its guests during the overnight shift? We’re looking for a dedicated Night Receptionist to join our team for 32 hours per week!
Responsibilities
* Welcome Night Owls: Check guests in and out during overnight hours, providing a warm and professional service.
* Ensure Safety: Monitor the hotel and its surroundings for potential security issues, keeping our guests safe.
* Respond with Care: Address guest requests and concerns promptly and professionally, ensuring their satisfaction.
* Support Housekeeping: Assist with housekeeping duties as needed, maintaining a clean and comfortable environment.
* Early Morning Prep: Set up breakfast and/or coffee service for early morning guests, starting their day off right.
* Handle Admin Tasks: Complete various administrative tasks such as filing and record keeping, ensuring smooth operations.
Why Join Us
* Impactful Role: Play a crucial role in maintaining the safety and comfort of our guests during the night.
* Supportive Environment: Be part of a team that values your reliability and responsibility, offering a rewarding atmosphere.
Requirements
* Availability to work overnight shifts, including weekends and holidays
* Familiarity with hotel software and computer systems
* Previous experience in a similar role is preferred
* Excellent communication and customer service skills
* Ability to work independently and take initiative when necessary
* Strong attention to detail and ability to multitask
Location and Benefits
* The Holiday Inn Bristol-Filton is ideally located just off Junction 1 of the M32, close to the University of the West of England Bristol (UWE) and MOD Abbeywood. The hotel offers dining options, with a bar and lounge providing all-day dining choices. Our Health and Fitness Club features a gym, heated swimming pool, and sauna.
* LGH Hotels Management is a growing portfolio of 42 hotels across the UK, including brands such as Crowne Plaza, Holiday Inn, and Best Western.
* Employee discounts on bedroom rates across the LGH hotel portfolio.
* Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
* Shopping discounts across groceries, fashion, travel, utilities, days out, and holidays.
* Eye care, free legal and money advice, counseling sessions, and health benefits.
* Cycle to work scheme, wellbeing tips, fitness videos, and wellbeing resources.
* 24/7 advice and support line, team rewards and recognition, free meals on duty, and free parking.
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