Customer Account Coordinator - 12 month FTC (H/F) - SAFRAN ELECTRICAL & POWER UK LTD
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Role Overview
The Customer Account Coordinator will deliver world-class customer service to our global Aftermarket customers. Responsibilities include managing daily customer interactions, maintaining relationships, and supporting operational objectives.
Key Responsibilities
1. Manage daily interactions with regional Aftermarket customers (Tier 2 & 3), overseeing 30-40 accounts.
2. Contribute to sales plans by negotiating quotations and converting them into orders.
3. Provide high-level customer service including quotation, order management, issue resolution, invoicing, warranty claims, and overdue payments in collaboration with Customer Support and Finance teams.
4. Review orders to ensure contractual conditions are met.
5. Liaise with customers for export compliance documentation.
6. Build strong customer relationships and facilitate open communication.
7. Coordinate with internal teams to ensure accurate pricing and lead times.
8. Manage repair exchange processes and customer issue resolution efficiently.
9. Handle overdue invoices and support escalation procedures.
10. Participate in customer meetings and report key performance data.
11. Support process improvements and train new team members.
Qualifications & Experience
* Experience in customer service managing multiple key accounts.
* Proficiency in SAP and Microsoft Excel.
* Excellent communication skills and relationship-building ability.
* Resilience and influential skills to improve customer service in a fast-paced environment.
* Ability to manage complex customer issues and conduct first-level commercial discussions.
* Proven written English skills, demonstrated through formal qualification or online testing.
Additional Details
* Seniority Level: Not Applicable
* Employment Type: Full-time
* Job Function: Other
* Industry: Staffing and Recruiting
Location options include Milton Keynes, Watford, Luton, and surrounding areas in England. Multiple postings are recent, indicating ongoing hiring efforts.
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