We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, providing natural, great service.
* Encouraging customers to give feedback via the ‘have your say’ survey.
* Working across all store areas, including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying training to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding your store’s performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of shifts for accurate pay.
* Following security procedures and wearing safety equipment to keep everyone safe.
* Following the ‘think 25’ policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
* Maintaining a clean, organized store, keeping aisles clear.
* Potentially running shifts in the absence of the Shift Leader or Store Manager.
* Following all training to ensure safety and legal compliance.
If the store has a Post Office Local
Your duties will include managing daily post office operations, which requires passing a background check. If checks fail, the job offer will be withdrawn.
Flexible Working
We welcome discussions about flexible working arrangements to support your life and career stages.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions.
We are proud to be a Level 3 Disability Leader and committed to inclusive recruitment. For accessibility support, please click here.
Please Note
Applicants must be above school leaver age. For details, click here.
Benefits include
* 10% discount in One Stop
* Additional Tesco discounts
* Clothing, mobile, insurance, and health discounts
* Flexible working options
#J-18808-Ljbffr