Taking an active role in the ongoing development of operational ability in Cell & Gene Therapy logistics, to ensure the highest levels of customer service, commerciality, quality & satisfaction. Reporting to the Cell & Gene Operations Lead, this person will be responsible for successfully supporting the Cell & Gene Operations Team.
Main Duties and Responsibilities:
* Responsible for successfully supporting the Cell and Gene team with daily operations and liaise with the Control Tower Coordinators as it relates to cell and gene shipments.
* Utilize technology to provide enhanced monitoring, management and control of shipments as required.
* Collaborate with LSPs, Branches and Depots to arrange and coordinate shipment solutions.
* Preparation, placement, control and arrangement of appropriate packaging (Controlled temperature shippers & LN2 dry shippers), equipment (GPS tracking devices, temperature monitors) and trained operatives according to Cell & Gene project specifications, COPs or SOPs.
* Coordinating and dispatching drivers for collections and deliveries ensuring that they are on time, and they adhere to the clients' expectations regarding documentation and GDP requirements.
* Work with the regulatory team to ensure trade compliance for all import and export shipments.
* Book shipments with airlines (Create MAWB) and integrators to ensure best routing solution for all Cell & Gene shipments.
* Ensure proper handling and storage of all Cell & Gene shipments with airlines and ground handling facilities.
* Label and prepare shipments for export (some heavy lifting may be required) and ensure that a driver is dispatched to meet the airline cut-off time for international shipments.
* Ensure Marken's Maestro system performance compliance with all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, etc.) for all Cell & Gene shipments.
* Send pre-alerts for all Cell & Gene shipments with Marken branches and local service providers and ensure communication to confirm receipt of the pre-alert and shipment instructions.
* Pre- and post-flight shipment check and communicate with airlines and handling agents in case of delays or off-loads.
* Escalate any issues or delays to the Cell & Gene Management Team.
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