Overview
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Housekeeping Supervisor you will assist the Head Housekeeper in supervising all aspects of housekeeping function – ensuring high standards are maintained.
Responsibilities
* People
o Supervise day-to-day staffing requirements, plan and assign work, and establish employee performance and development goals. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
o Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
o Promote teamwork and quality service through daily communication and coordination with other department heads
o May assist with deep cleaning projects and assist housekeeping staff during high-volume periods
* Financial
o Maintain proper inventory levels, managing cost per room for supplies and labor (for example: bed & bath linen reuse and laundry operation).
* Guest Experience
o Check public areas, guest rooms/suites, equipment, and linens are clean and in good repair advise team members of areas of improvements
o Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
o Handle complaints and special requests to achieve complete guest satisfaction
o Comply with special needs and requests of the guests, VIPs and repeat visitors
* Responsible Business
o Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (for example: container recycling and cleaning agents)
o May maintain procedures for the security of lost and found items
o Perform other duties as assigned.
What we need from you
* Minimum one year of housekeeping supervisory experience
* Must speak fluent English.
* Other languages are advantageous.
Why you should apply
* Service-based annual leave (increasing up to a maximum of 5 extra days)
* Voluntary Medi-cash Scheme
* Employee & Friends/Family discounted rates at Heeton-operated hotels
* Life Assurance, Income Protection and Employee Assistance schemes
* Referral scheme
* Heeton is an expanding company which offers excellent career opportunities.
* Exclusive access to the employee recognition & reward scheme - Heeton Rewards
* Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process
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