Assistant Hospitality Manager - GTech Community Stadium, Brentford FC | Full-Time / Permanent
£40,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We’re looking for a hands‑on Assistant Hospitality Manager to join our passionate team at Brentford GTech Community Stadium, a state‑of‑the‑art conference and events venue and home of Brentford Football Club.
In this role you will support the catering operation on‑site at the buzzing stadium across hospitality lounges on matchdays, and the planning and delivery of Conference and Events (C&E) business on non‑matchdays.
You will ensure that all aspects of the lounge and C&E operation are delivered in a quality, customer‑focused manner, combining attention to detail and experience excellence whilst striving to exceed guest expectations.
The role
* Working closely with the Head of Hospitality to deliver and plan hospitality focused events for match days, conferences, and events.
* Facilitating day to day operations, ensuring that we are striving to exceed client and guest expectations.
* Management of all allocated C&E events as required and rostered, ensuring operational P&L and system paperwork is completed (e.g UBEYA, RTS, POS).
* Overseeing and delivering the set up of all match day hospitality lounges, including management of variable team and hands on delivery within a Hospitality lounge for all home games.
* Inspiring your team members as an ambassador for the business, delivering exceptional service to our clients and guests.
* Supporting the wider events team handling the development of our people to ensure we have the right people in the right roles.
* Driving innovation across products, customer journey, food/market trends, competitor analysis.
* Creating SOPs for all event deliverables.
* Ensuring allergies and specific dietary requirements are held as a priority when liaising with kitchen and staff are briefed accordingly.
* Maintaining and developing key relationships with both internal and external clients and co‑workers alike.
What we're looking for
* Previous experience working in a hands on conference and events focused hospitality role within luxury hotel or venue.
* A real people person with strong leadership qualities – an excellent communicator with previous experience in managing multiple team members.
* Positive and passionate focus on food – a natural flare for hospitality.
* Strong organisation skills and commercial awareness – sees beyond the obvious and is resourceful in seizing opportunities and solving problems.
* Credible, champions and grows guest and client relationships.
* Standards and quality driven hands on management style.
* Effective team player, with a "can‑do" attitude.
* Assertive, calm, works well under pressure.
* Motivated by a passion and desire for quality and great service delivery that add to the guest experience.
* A background in stadium or event catering is a bonus!
* Personal circumstances must allow working flexible hours to align with stadia activity.
What you'll get in return
* Competitive salary with discretionary bonus and full company benefits.
* 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
* Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).
* Mental health support: 24/7 Employee Assistance Programme.
* Family benefits: 2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave.
* Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships.
* Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products.
* Development opportunities: Professional subscriptions, ongoing training and structured career pathways.
* Meals on duty included.
We are an equal opportunities employer
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
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