Overview
We're looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets. This is a full-time role (40 hours per week over 4 days per week, 1 in 4 weekends). Our Customer Experience Coordinators are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long-lasting impression!
It's an exciting time to join us as we've adopted a deskless reception. You’ll confidently approach customers as they walk into our surgery, guide them to take a seat in our designated dog and cat seating areas, offer refreshments and complete their check-in and check-out process on a tablet. You’ll also have the opportunity to upsell products and services to the customer, such as the benefits of being registered with our Pet Health Plan. By being proactive, approachable and helpful, you\'ll help to deliver 5-star customer service to be proud of.
Responsibilities
* Be the first point of contact for customers and their pets, delivering a welcoming and efficient experience.
* Welcome customers on arrival, guide them to seating areas, offer refreshments and manage check-in/check-out on a tablet.
* Proactively upsell products and services, including Pet Health Plan enrollment.
* Maintain a friendly, professional, and proactive attitude to deliver 5-star customer service.
Benefits
* Profit share bonus
* Long service recognition
* Income protection
* Surgery discounts
A little more about us at The Pet Vet Lincoln
You\'ll get to work in our purpose-built, modern veterinary practice with the most fantastic facilities and a team who are all passionate about providing the very best care to all animals, day and night. Our Lincoln practice is the newest in our group, and it\'s packed with the latest tech to support our teams in doing what they do best. Our colleagues have a broad range of specialities and many of our team are working towards certificates to enhance their clinical skills and the services we’re able to provide. Our Lincoln team are a really friendly bunch. Check us out on Facebook ! We\'re constantly getting up to all sorts, from appearing on TV (Dog\'s Behaving Very Badly) to setting up a group-wide fundraising initiative to walk the equivalent distance between the UK and Ukraine.
Being part of The Pet Vet family
We’re part of the UK’s largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families.
Our state-of-the-art surgeries are purpose-built, light and spacious and equipped with the latest technology. We’re committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured.
We’re continually investing in developing our growing team and there\'s never been a better time to join us!
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