PositionTitle:CommercialAccountHandler
PositionSummary
AsaCommercialAccountHandleratourclient,youwillplayapivotalroleinprovidingexceptionalservicetocommercialclients.YourprimaryresponsibilitywillbetosupportAccountExecutivesinmanagingclientaccounts,processingpolicies,andensuringsmoothcommunicationbetweenclients,theserviceteams,andinsurerpartners.Thispositiondemandsstrongattentiontodetail,excellentorganisationalskills,andaproactiveapproachtodeliveringexceptionalclientservice.
Roles&Responsibilities
AsaCommercialAccountHandleryouwillberesponsibleforthefollowing:
* AssistingAccountExecutivesinmanagingaportfolioofcommercialinsuranceclients.
* Processinsurancepolicies,endorsements,andrenewalsaccuratelyandefficiently.
* Liaisingwithclientstogathernecessaryinformationforunderwritingpurposes.
* Provideexceptionalclientservicebypromptlyaddressinganyinquiriesandconcerns.
* Collaboratewithunderwriterstonegotiatetermsandcoverageonbehalfofclients.
* Prepareaccuratedocumentationandmaintainclientrecordsincompliancewithregulatorystandards.
* Supportclaimsmanagementbyfacilitatingcommunicationbetweenclientsandclaimsdepartments.
* Stayupdatedonindustrytrends,insuranceproducts,andregulatorychanges.
KeyPerformanceIndicators
* Clientsatisfactionratings.
* Timelinessandaccuracyofpolicyprocessing.
* Renewalretentionrates.
* Efficiencyinhandlingclientinquiriesandrequests.
* Compliancewithregulatorystandardsandinternalprocedures.
KeyRelationships
* CommercialAccountExecutives.
* BrokingLeaders
* InsurerUnderwriters
* Internalsupportstaff.
Qualifications/KeySkillsRequired
* Strongunderstandingofcommercialinsuranceproductsandterminology.
* Excellentcommunicationandinterpersonalskills.
* Attentiontodetailandaccuracyindataentryanddocumentation.
* Abilitytoworkeffectivelyinafast-pacedenvironment.
* Proficiencyininsurancesoftware(Acturisdesirable)andMicrosoftOfficesuite.
* Problem-solvinganddecision-makingabilities.
* Client-focusedmindsetwithacommitmenttodeliveringexceptionalservice.
* Knowledgeofregulatoryrequirementsandcompliancestandardsintheinsuranceindustry.
Education/Experience
* Relevantexperienceincommercialinsurance,accountmanagement,orcustomerserviceroles.
* Insuranceindustrycertifications;suchas,CertCII(trainingsupportprovidedbythebusinesstohelpwithqualificationprogress)
* Familiaritywithinsurancebrokerageoperationsandproceduresisbeneficial.
JBRP1_UKTJ